https://community.bt.com/t5/General-email-queries/My-quot-Deleted-quot-email-folder-has-been-emptied-without/m-p/2360186#M112597 <P>When I have actioned emails I will move them to my deleted folder simply for reference before reviewing at a later date and making the decision to permanently delete.&nbsp; &nbsp;&nbsp;</P><P>Up until recently I had emails going back to 2017.&nbsp; My device is set up to never automatically empty the folder.</P><P>I now find that emails pre March 5th 2024 have gone.&nbsp; &nbsp;</P><P>I have contacted BT who have simply said I should not have put emails in the deleted folder.&nbsp; However, from my point of view they were safe as I administer my own account.&nbsp; If it is BT's policy to remove after so long then they should be advising the customer.&nbsp;</P><P>They have not explained how or why this happened and simply advised me on my filing arrangements !&nbsp;</P><P>Has anyone else had this problem ?&nbsp; &nbsp; I would urge others to check your folders.&nbsp;</P><P>&nbsp;</P> Fri, 05 Apr 2024 08:10:33 GMT DB14 2024-04-05T08:10:33Z https://community.bt.com/t5/General-email-queries/My-quot-Deleted-quot-email-folder-has-been-emptied-without/m-p/2360186#M112597 <P>When I have actioned emails I will move them to my deleted folder simply for reference before reviewing at a later date and making the decision to permanently delete.&nbsp; &nbsp;&nbsp;</P><P>Up until recently I had emails going back to 2017.&nbsp; My device is set up to never automatically empty the folder.</P><P>I now find that emails pre March 5th 2024 have gone.&nbsp; &nbsp;</P><P>I have contacted BT who have simply said I should not have put emails in the deleted folder.&nbsp; However, from my point of view they were safe as I administer my own account.&nbsp; If it is BT's policy to remove after so long then they should be advising the customer.&nbsp;</P><P>They have not explained how or why this happened and simply advised me on my filing arrangements !&nbsp;</P><P>Has anyone else had this problem ?&nbsp; &nbsp; I would urge others to check your folders.&nbsp;</P><P>&nbsp;</P> Fri, 05 Apr 2024 08:10:33 GMT https://community.bt.com/t5/General-email-queries/My-quot-Deleted-quot-email-folder-has-been-emptied-without/m-p/2360186#M112597 DB14 2024-04-05T08:10:33Z