This topic

Why can't BT identify spam pretending to be BT?

annecrowther — Thu, 04 Apr 2024 08:38:14 GMT

For some time now and on only one of by BT email accounts, I am receiving a large amount of spam masquerading as BT. It seems odd to me that BT can't identify these as Spam.

Re: Why can't BT identify spam pretending to be BT?

leathomas — Thu, 04 Apr 2024 18:08:21 GMT

Hello Anne,

I think a lot of people are facing the same problem , but it's not BT fault , it's the filter company fault , to let those emails go directly into your inbox (also the people who are sending those spam emails).
But at the same time , I think BT can stop it very easily by limiting the number of sending emails from external IP's , or at least reduce the amount of those emails by understanding how those spammers really work , I've tried to contact every admin on the platform about this matter , and that I have a solution to reduce the spam amount , but still no respond.

Re: Why can't BT identify spam pretending to be BT?

annecrowther — Thu, 04 Apr 2024 18:51:47 GMT

Thank you but I'm not sure what you mean by 'the filter company'?

Re: Why can't BT identify spam pretending to be BT?

licquorice — Thu, 04 Apr 2024 19:06:02 GMT

The third party company providing the spam filtering algorithms.

Re: Why can't BT identify spam pretending to be BT?

annecrowther — Thu, 04 Apr 2024 19:11:58 GMT

Thank you, I didn't know that.

But interesting that this is the only spam I get on this BT email account - at least one a day and all 'pretending' to be BT. To a layperson like me, astonishing.

Re: Why can't BT identify spam pretending to be BT?

licquorice — Thu, 04 Apr 2024 19:17:11 GMT

To be fair, spam filtering is not an easy task and is not as simple as folks think. However, BT's spam filtering is not one of the best.

Re: Why can't BT identify spam pretending to be BT?

NeilO — Thu, 04 Apr 2024 19:54:00 GMT

@annecrowther to help us fight the scammers, I'd recommend that you forward the email to our dedicated mailbox - phishing@bt.com - then delete the email

Thanks
Neil

Re: Why can't BT identify spam pretending to be BT?

annecrowther — Fri, 05 Apr 2024 08:55:48 GMT

Thanks Neil. I'll do that. Until the novelty wears off.