This topic

Emails being blocked

servicedesk — Fri, 05 Apr 2024 16:29:26 GMT

Hi,

We are currently experiencing issues sending emails from our noreply address to any BT mailboxes with the following domains - @btinternet.com, @talk21, @btopenworld.com.

We are seeing all emails being bounced back starting from 15:10 on 20th March 2024 with the error message:

"Message rejected for policy reasons (2.1.2.3)"

Please can you investigate why this is happening?

Re: Emails being blocked

gg30340 — Fri, 05 Apr 2024 16:43:48 GMT

This is aBT Customer to Customer forum. Your post does not go to BT.

Have a read through this link and if ned be contact the BT Postmaster. The address is in the link.

https://www.bt.com/help/email/fix-a-problem/sending-or-receiving-email/bt-email---best-practices-for-postmasters-and-senders-of-email#:~:text=You%20can%20also%20drop%20a,to%20advise%20of%20the%20problem.

Re: Emails being blocked

infinitywaiter — Fri, 05 Apr 2024 16:53:03 GMT

What are you sending out, maybe you have something in that email that the recipients server didn't like and see as spam, like links or telephone numbers, either in the email or it's signature.

Have you sent a message to postmaster@btinternet.com?

A forum search before posting would have given you results like here:

https://community.bt.com/t5/Email/Re-554-Message-rejected-for-policy-reasons/td-p/2267605