This topic

Verification emails from Post office not being received on my BT mail account

SimonJ1 — Mon, 08 Apr 2024 13:07:32 GMT

I have a post office travel card linked to an app on my iPhone

Verification emails sent by the Post office are not being received.

I have

a) checked spam/junk

b) Cleared all my email rules in settings and deleted all blocked senders

c) Cleared all caches

d) Software on iphone is up to date

e) Tried accessing email via Chrome and Microsoft edge

When I called the Post office to explain the first question they asked was; was my email a Bt.com account- they said a problem with all BT email accounts.

Anyone got a work around please ?

Thanks

Simon

Re: Verification emails from Post office not being received on my BT mail account

licquorice — Mon, 08 Apr 2024 14:25:30 GMT

@SimonJ1 wrote:

Anyone got a work around please ?

Thanks

Simon

Yes, create a Gmail address.

Re: Verification emails from Post office not being received on my BT mail account

iniltous — Mon, 08 Apr 2024 14:52:43 GMT

Presumably you mean @btinternet.com, not BT.com ,

Re: Verification emails from Post office not being received on my BT mail account

SimonJ1 — Mon, 08 Apr 2024 15:17:40 GMT

Yes sorry that was shorthand
my email address ends @btinternet.com

Re: Verification emails from Post office not being received on my BT mail account

SimonJ1 — Mon, 08 Apr 2024 15:19:51 GMT

That won’t work as the post office account is linked to the btinternet.com email address and doesn’t recognise another email a/c ( presumably to prevent fraud)

Re: Verification emails from Post office not being received on my BT mail account

licquorice — Mon, 08 Apr 2024 15:26:12 GMT

I'm sure it will if you change your post office account to link to a Gmail address instead of a btinternet address.

Re: Verification emails from Post office not being received on my BT mail account

Truss701 — Tue, 09 Apr 2024 10:16:50 GMT

Hi @SimonJ1 ,

I am having exactly the same issue and been through same processes including adding @postoffice.co.uk as a safe sender.

I am now stuck and cannot verify the new PO app and therefore cannot topup the card.

PO not interested and say BT issue.

Did you find a solution?

Thanks

Re: Verification emails from Post office not being received on my BT mail account

licquorice — Tue, 09 Apr 2024 10:47:12 GMT

See message 2

Re: Verification emails from Post office not being received on my BT mail account

Truss701 — Tue, 09 Apr 2024 11:09:05 GMT

See message 5 - we are blocked out of the app to be able to change an email domain.

Re: Verification emails from Post office not being received on my BT mail account

licquorice — Tue, 09 Apr 2024 12:34:00 GMT

Message 5 doesn't say that at all.

Re: Verification emails from Post office not being received on my BT mail account

SimonJ1 — Wed, 10 Apr 2024 07:42:50 GMT

Truss 701

Exactly the same problem and like you I cannot change the email address as suggested by others. The email is linked to the account so we are in a vicious circle that every email disappears into btinternet.com and is never seen again.

My solution was

a) PO give you the balance over the phone

b) I will use the remaining foreign currency abroad using pen and paper to keep a balance

c) On return to UK I'm going to a PO branch & withdrawing the remaining cash

d) Then getting a new card linked to a non btinternet.com email that I can manage through the app

e) If you want to top up the card then you can do so at a PO counter (you'll need ID like a driving licence & your bank card)

Oh and I am slowly moving other contacts across to a non btinternet.com email as I have had the same issue with other organisations which says to me that its a BIG problem with btinternet.com

Good luck

Simon

Re: Verification emails from Post office not being received on my BT mail account

DanielS — Wed, 10 Apr 2024 11:59:43 GMT

Hi @SimonJ1 & @Truss701,

Thanks for taking the time to post about this.

From what we can see, the Post Office doesn't appear to have contacted our Postmaster to make us aware of this.

Would either of you know the email address that they're using to send the verification messages? I can get it checked.

Thank you both,

DanielS

Re: Verification emails from Post office not being received on my BT mail account

DanielS — Wed, 10 Apr 2024 13:14:39 GMT

Hey again @SimonJ1 & @Truss701,

Can you both check your apps to see if this has been fixed, please?

Let me know how you get on.

Thank you

DanielS

Re: Verification emails from Post office not being received on my BT mail account

SimonJ1 — Wed, 10 Apr 2024 13:18:42 GMT

Thanks Daniel.

Obviously, I can’t see the PO email address as the emails don’t arrive

My wife has the same App&travel card

she says the email address she gets is

info@postoffice.travelmoneycard.co.uk

Hopefully that helps

Simon

Re: Verification emails from Post office not being received on my BT mail account

SimonJ1 — Wed, 10 Apr 2024 13:23:50 GMT

Daniel

Genius!

It’s fixed for me and App working etc

Verification email received etc and access restored.

Thank you

Simon

Re: Verification emails from Post office not being received on my BT mail account

DanielS — Wed, 10 Apr 2024 13:34:26 GMT

You are very welcome @SimonJ1.

I'm very happy that we got this sorted for you both.

Thanks for taking the time to report this to me.

By posting up here you've saved others from experiencing the same problem.

Thanks again,

DanielS