This topic

Unable to access email accounts normally.

Jocko54 — Thu, 11 Apr 2024 17:30:56 GMT

Each time I log out the system takes me to Broadband, TV Packages, TNT Sports & Mobile Deals | BT

Re: Unable to access email accounts normally.

gg30340 — Thu, 11 Apr 2024 18:05:16 GMT

Have you tried clearing your browser's history and cookies and are you using the "new" email log on page as per this link?

BTMail

Re: Unable to access email accounts normally.

Jocko54 — Thu, 11 Apr 2024 18:33:15 GMT

Yes I have cleared all cookies and browsing history. When I use the page in the link it tells me it is the wrong email account even though I have two accounts.

Re: Unable to access email accounts normally.

gg30340 — Thu, 11 Apr 2024 18:49:55 GMT

Are you able to see the email account if you log onto your MyBT then go to "Your Products" then "Email, Manage"?

Re: Unable to access email accounts normally.

gg30340 — Thu, 11 Apr 2024 18:57:23 GMT

I have just re-read your first post and I think I may have misunderstood what your problem is.

What do you expect to see when you log out of your email account?

When on the page that you get when you logged out have you clicked on the Email button in the menu bar at the top of the page and if so does that bring up the log on page?

When you click on the log in box does it bring up your email address or are you entering it manually?

Re: Unable to access email accounts normally.

Jocko54 — Thu, 11 Apr 2024 20:25:48 GMT

I'm entering it from my computer memory.

Re: Unable to access email accounts normally.

Jocko54 — Thu, 11 Apr 2024 20:27:12 GMT

When I log out I simply get the blank login page normally not the main BT page.

Re: Unable to access email accounts normally.

licquorice — Thu, 11 Apr 2024 20:36:50 GMT

Why does it matter what page you get when you log out?

Re: Unable to access email accounts normally.

Jocko54 — Thu, 11 Apr 2024 20:41:21 GMT

Because previously I could log onto either of my two email addresses with no problem. i.e log out of one and log back into the other. Now I keep being told my password is wrong for the address when I use the same password for both.

Re: Unable to access email accounts normally.

gg30340 — Thu, 11 Apr 2024 21:45:52 GMT

It is your web browser that is storing the user name and password when you log on, not the computer memory.

You need to go into your browsers settings and go to the stored password section and find the stored passwords for your email accounts and delete them.

When you next log on the browser will give you the option to save theemail address and the password again and when you next log on the email addresses should be there in a drop down box and you should be able to select the one you want.

Re: Unable to access email accounts normally.

Jocko54 — Fri, 12 Apr 2024 06:23:01 GMT

Thanks for this but that is not the problem. The problem is that whereas I used to get a log on page I now start on the main BT page which often refuses to recognise one of my two email addresses.

Re: Unable to access email accounts normally.

licquorice — Fri, 12 Apr 2024 07:30:03 GMT

How do you log in to your email in the first place? Just go back to that page to log in to the second account. I'm struggling to understand the problem. Agreed it's a slight inconvenience to have to make an extra click, but that's all.

Presumably you have the login page bookmarked on your bookmark toolbar.

Re: Unable to access email accounts normally.

Jocko54 — Fri, 12 Apr 2024 10:24:10 GMT

Yes I have it pinned to my taskbar but it changed a few days ago. Normally when I log out the log-in page stayed put, now it reverts to the main BT page, I have to select log-in and often it will tell me my details are wrong and I have to use the alternative email address. This is not consistent so it becomes a bore having to keep trying when previously it was straight forward. Thanks for your input anyway.

Re: Unable to access email accounts normally.

Jocko54 — Fri, 12 Apr 2024 10:25:12 GMT

It seems BT have changed it. They did post that the way we log-in was changing but I never guesed the process would be so clumsy if you have more than one account.