This topic

webmail

supermac1 — Mon, 15 Apr 2024 10:09:08 GMT

i have to log into my BT email everytime i access my webmail via the app. this has only happened these last few days. any ideas?

Re: webmail

gg30340 — Mon, 15 Apr 2024 11:13:53 GMT

What device are you using and what email app are you using?

Re: webmail

supermac1 — Mon, 15 Apr 2024 12:15:23 GMT

Hi, i recently upgraded to iphone 13 and i am just using the BT webmail

Re: webmail

gg30340 — Mon, 15 Apr 2024 14:33:39 GMT

Are you using a web browser or an email app such as the BTMail app or the email app on the phone that is supplied by Apple?

Re: webmail

supermac1 — Mon, 15 Apr 2024 15:39:21 GMT

bt mail app

Re: webmail

supermac1 — Mon, 15 Apr 2024 15:41:30 GMT

its BT webmail i am accessing. if i try the BT App it just says "sorry you are on the basic email"

Re: webmail

gg30340 — Mon, 15 Apr 2024 17:14:34 GMT

Are you sure it is the BTMail app and not a web browser. Did you download it from the Apple store?

Re: webmail

supermac1 — Tue, 16 Apr 2024 06:53:38 GMT

Hi, its google browser into BT website onto webmail log in. .................which is laborious and clunky. up until last week, i got access 9/10 times straight in , now i have to log in with my credentials every time? any ideas?

Re: webmail

gg30340 — Tue, 16 Apr 2024 07:18:50 GMT

It would appear you are using a browser not an email app.

The "stay logged on" check box has been removed from the log on page by BT hence the reason you need to log on every time.

You could download and install an email app which you would then use to access your email without the need for you to log on each time.

Your phone will have an email app that you could set up and use.

Re: webmail

supermac1 — Tue, 16 Apr 2024 07:30:51 GMT

Thanks, i will give this a try 🙏