This topic

Btemail won’t save pictures in emails to 8th generation iPad photos

englandjeff — Sun, 14 Apr 2024 15:45:40 GMT

Btemail app for iPad won’t SAVE pictures to “8th generation iPad photos”. We have 10th and 8th generation iPads. There is the facility to SAVE pictures received in an email to photos on the 10th Generation iPad but not now on the 8th Generation IPad. Has a link not been provided for the 8th Generation iPad user during the recent upheaval of bt email; it was possible to SAVE pictures until recently? As a temporary work around we have forwarded emails with pictures to gmail and SAVED pictures from there.

Re: Btemail won’t save pictures in emails to 8th generation iPad photos

englandjeff — Tue, 16 Apr 2024 17:39:52 GMT

I also find that I cannot SAVE Screenshots to photos

Re: Btemail won’t save pictures in emails to 8th generation iPad photos

licquorice — Tue, 16 Apr 2024 17:49:27 GMT

Have you tried using a different mail app?

Although if you can't save screenshots either, the problem appears to lie with Apple

Re: Btemail won’t save pictures in emails to 8th generation iPad photos

englandjeff — Tue, 16 Apr 2024 18:30:38 GMT

If I forward an email containing a picture to my gmail address I can SAVE it on the iPad from there. So, it’s odd that the iPad can save pics from gmail but not from BT. I used to be able to save pics direct from BT emails to the iPad but not since the work on the BT platform. It’s only the 8th generation iPad that’s affected, not the 10th generation iPad. Both iPads have the same iOS version.

Re: Btemail won’t save pictures in emails to 8th generation iPad photos

englandjeff — Tue, 16 Apr 2024 18:40:25 GMT

Actually, I find that the screenshot DID save.

Re: Btemail won’t save pictures in emails to 8th generation iPad photos

licquorice — Tue, 16 Apr 2024 18:55:50 GMT

I repeat, have you tried a different mail app?

Re: Btemail won’t save pictures in emails to 8th generation iPad photos

englandjeff — Tue, 16 Apr 2024 19:04:35 GMT

Yes, gmail and pics can be saved from there.

Re: Btemail won’t save pictures in emails to 8th generation iPad photos

gg30340 — Tue, 16 Apr 2024 19:25:14 GMT

I think he means have you used a different email app to access your BTMail account to see if that saves them. If it does then it is obviously a problem with the BTMail app, which would not be a surprise.

Re: Btemail won’t save pictures in emails to 8th generation iPad photos

englandjeff — Tue, 16 Apr 2024 19:27:21 GMT

I am afraid I wouldn’t know how to do that. I am not aware that somebody else’s email can give me access to Btemail.

Re: Btemail won’t save pictures in emails to 8th generation iPad photos

gg30340 — Tue, 16 Apr 2024 19:32:10 GMT

You are not using somebody else's email, you are using an email app to access your BT email account.

You could use the Mail app that is already on your Apple device. You set it up to access your BTMail account in the same way as you set up the BTMail app to access your BTMail account.

See link

Add and remove email accounts on iPad – Apple Support (UK)

If you need any settings they are here

BT Email server settings | BT Help

Re: Btemail won’t save pictures in emails to 8th generation iPad photos

englandjeff — Wed, 17 Apr 2024 09:58:17 GMT

I have left things until the quiet of the morning. I have managed to add Btemail to the iPad’s email system and, YES, I can save Btemail pictures from the inbox that I can now access on iPad

Re: Btemail won’t save pictures in emails to 8th generation iPad photos

englandjeff — Wed, 17 Apr 2024 10:07:06 GMT

Actually, it was the 10th generation iPad I was using. NO I cannot save pictures on the iPad when accessing btemail inbox on the 8th generation iPad.

Re: Btemail won’t save pictures in emails to 8th generation iPad photos

englandjeff — Wed, 17 Apr 2024 10:16:35 GMT

SORRY ABOUT THIS but YES I can save pictures from the btemail inbox on my 8th generation iPad.

Re: Btemail won’t save pictures in emails to 8th generation iPad photos

gg30340 — Wed, 17 Apr 2024 10:20:12 GMT

So is your problem now resolved?

Re: Btemail won’t save pictures in emails to 8th generation iPad photos

englandjeff — Wed, 17 Apr 2024 12:47:54 GMT

Well, no, because I still can’t save pictures from my btemail account without having to use iCloud. That’s a real pain. Btemail is my default email. I can only see btemail INBOX from iCloud. I can’t see any of my other BT folders from iCloud

Re: Btemail won’t save pictures in emails to 8th generation iPad photos

gg30340 — Wed, 17 Apr 2024 12:57:06 GMT

Can you clarify if this is happening when you access your BT email account when using a web browser or when using the BTMail email app or when using some other email app?

What pictures are you trying to save, are they being sent to you as an attachment or are they imbedded into the email that you have received.

At what point and why are you using iCloud?

Are the email pictures able to be saved to your pictures folder?

Re: Btemail won’t save pictures in emails to 8th generation iPad photos

englandjeff — Wed, 17 Apr 2024 13:28:33 GMT

First of all, the 8th Generation iPad is only used by my wife. She doesn’t download anything from emails except pictures which are received into our main btemail account. The btemail app has been installed on both iPads. But now she can’t download pictures on her 8th generation iPad from our default btemail address. The iCloud email is rarely used by her and never by me. Indeed, I only set up an iCloud email address on the 10th generation iPad this morning because you asked me to see what happened using a different app. I only added the btemail account to both 8th and 10th generation iPads within iCloud to see what would happen. So, iCloud email for the purposes of this discussion is purely experimental - it is dormant on my wife’s iPad 8th generation iPad and wasn’t on my 10th generation at all until this morning.

Btemail is our default email so we naturally want to use the btemail app and not fiddle between btemail and iCloud simply because there is a problem on the btemail app not working on an 8th generation ipad. Both of our iPads have the same and latest version of iOS.

Pictures arriving on btemail are always Attachments.

Re: Btemail won’t save pictures in emails to 8th generation iPad photos

licquorice — Wed, 17 Apr 2024 13:33:28 GMT

I have no idea why you would naturally want to use the BT mail app when there are far better apps. There is no need to 'fiddle' between apps, just choose which app works and use that.

Re: Btemail won’t save pictures in emails to 8th generation iPad photos

gg30340 — Wed, 17 Apr 2024 13:56:06 GMT

I'm sorry you have lost me. I will bow out of this thread.