This topic

Downloading attachments

SGR1 — Fri, 22 Mar 2024 11:35:44 GMT

Since the new email format I have been unable to download any attachments. I have raised this issue several times but had no response from bt. I need to be able to download attachments so I can print them off. If I select the print option from the drop down box, a pop up says “wait for preview window to open” but nothing happens.

Re: Downloading attachments

gg30340 — Fri, 22 Mar 2024 12:00:56 GMT

To download attachments you need to either click on the attachments name or go to the three small dots to the left of the attachment and click on that and click on download. The attachment will then be downloaded to your download folder.

Re: Downloading attachments

Pattip — Sat, 23 Mar 2024 12:23:34 GMT

I have the same problem.

Doing what you suggest always worked in the past but no longer does.

Clicking on the attachment brings up the option of preview or download . I can preview but clicking download elicits no action at all.

I deleted everything in the files folder thinking that was the problem but it hasn’t solved it.

Re: Downloading attachments

gg30340 — Sat, 23 Mar 2024 13:39:57 GMT

What device are you using and what web browser?

Are you clicking on the attachments name? If so that should download the attachment without any intervention from you and place it into your download folder.

When you select preview have you clicked on the small download icon at the left hand side of the preview to see if that works?

Re: Downloading attachments

Pattip — Sat, 23 Mar 2024 14:10:49 GMT

Thanks for replying.

I’m using Safari on my iPad.

I tried clicking the icon at upper left in the preview but that doesn’t work either!

Re: Downloading attachments

gg30340 — Sat, 23 Mar 2024 14:15:37 GMT

I don't use Apple devices so I can not check to see if it is a general problem or a problem with either BTMail on the iPad or your Safari browser.

Can you try another browser to see if it works on that.

Re: Downloading attachments

SGR1 — Mon, 08 Apr 2024 10:24:28 GMT

I have clicked on the three dots and clicked download - nothing happens. I have also clicked “print” in the drop down box but it just says “ wait for the preview window to open “ and nothing happens. This is really annoying as I have attachments building up that I really need to print off but can’t.

Re: Downloading attachments

SGR1 — Mon, 08 Apr 2024 10:26:52 GMT

The problem is with BT, everything was working fine until they changed the format

Re: Downloading attachments

SGR1 — Mon, 08 Apr 2024 10:35:08 GMT

Clicking the attachment name does nothing. I can preview the attachment but can’t print a ‘clean’ copy . If you select print from the preview it prints the whole email not just the attachment

Re: Downloading attachments

gg30340 — Mon, 08 Apr 2024 14:38:41 GMT

@SGR1 wrote:
Clicking the attachment name does nothing. I can preview the attachment but can’t print a ‘clean’ copy . If you select print from the preview it prints the whole email not just the attachment

When you click on the attachment name, have you then checked to see if the attachment has been downloaded into the folder that you want your downloads to be downloaded into?

Re: Downloading attachments

Pattip — Mon, 08 Apr 2024 18:25:50 GMT

Yes, it’s not there

Re: Downloading attachments

SGR1 — Tue, 16 Apr 2024 19:28:59 GMT

Clicking on the attachment name does nothing. It doesn’t download or offer an option to download. Nothing in the folder

Re: Downloading attachments

Pattip — Thu, 18 Apr 2024 08:37:25 GMT

I have the same problem. Attachments used to download into the Files then suddenly stopped about 6 weeks ago.

I managed to get through to BT yesterday and had a long conversation with a very sympathetic young lady but then I was cut off!

I rang back but of course got someone else so started again from scratch. This time I was advised to download the BT mail app, which I did. I then tried to download an attachment and got the message “download successful “. Hooray 🥳. HOWEVER the item is not in Files so the advisor went off to ask advice and I got cut off again.
By now I was ready to throw the whole thing out of the window.

Any ideas where my download might have gone, please?

Re: Downloading attachments

gg30340 — Thu, 18 Apr 2024 09:12:30 GMT

Did you look in the download folder where your device normally downloads items into?

Without knowing what device you are using it is not possible to say for certain what the folder will be called but on a Windows computer it will be called "Downloads".

Re: Downloading attachments

Pattip — Thu, 18 Apr 2024 10:14:04 GMT

Yes, downloads always went into Files on the iPad.
Not any more!
I seem to have downloaded successfully and the thing has been saved but I don’t know where!

Re: Downloading attachments

licquorice — Thu, 18 Apr 2024 10:18:03 GMT

Look in Settings to see where it is pointing downloads to go.

Re: Downloading attachments

Navman2 — Mon, 29 Apr 2024 19:45:23 GMT

I know it doesn't help you but its the same for me. I'm on a Windows 10 PC using Google chrome and cannot download attachments anymore. Rubbish facility from BT!

Re: Downloading attachments

Navman2 — Mon, 29 Apr 2024 19:48:07 GMT

Just an append, I can access the attachments from my phone no problem and print.

Re: Downloading attachments

PAS1 — Tue, 18 Jun 2024 11:35:18 GMT

I have exactly the same problem re downloading attachments. It is so frustrating because everything worked perfectly well until a few weeks ago. BT has been no help whatsoever. Everything works perfectly well on a laptop and my phone but not on my iPad! Any help would be gratefully received.

Re: Downloading attachments

Pattip — Tue, 18 Jun 2024 14:41:01 GMT

it’s infuriating isn’t it? However, just recently I’ve found that I can view the attachment and from there I can open it in my Cannon Print app, and then print it!

A but long winded but it works sometimes.

Having said that, I’m in the process of selling a property and have told everyone involved that they’ll have to send everything snail-mail. Saves loads of hassle.