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Unable to send or receive e mails

jeanjeanie2 — Mon, 22 Apr 2024 07:00:21 GMT

Please can anyone help. Last night I was having major issues logging in, after about an hour, the agent on live chat asked me for a default e mail address to sort the problem which I gave my icloud e mail, which fixed the log in eventually but now I am unable to send or receive e mails via bt anymore....can anyone please help and when I try to log into BT it locks my acvount after trying to use my bt e mail so many times

Re: Unable to send or receive e mails

gg30340 — Mon, 22 Apr 2024 08:25:16 GMT

Are you a BT Broadband customer or paying for your email through a BT Premium email account?

Re: Unable to send or receive e mails

jeanjeanie2 — Mon, 22 Apr 2024 09:33:56 GMT

Hi there and thank you, yes I am a broadband customer. Once again, really pleased and thankful for this community. After another long stint with live chat and a manager there seem to have got it sorted. Re set my log in details, unlocked account. Not sure what happened but very grateful for your reply