This topic

"keep signed in" vanished from email log in

Tarkwa1966 — Fri, 29 Mar 2024 12:44:39 GMT

Re: "keep signed in" vanished from email log in

gg30340 — Fri, 29 Mar 2024 14:42:20 GMT

Yes it has. You will need to sign in after each session.

Re: "keep signed in" vanished from email log in

Ultraviolet13 — Fri, 29 Mar 2024 15:32:13 GMT

Ah yes, another improvement to the BT Email "service".

Folks complained that ticking the "Keep Me Signed In" box didn't work, so BT removed the option altogether. No more complaints! 👍

It's nice that they listen to their customers

Re: "keep signed in" vanished from email log in

maxsam — Thu, 18 Apr 2024 09:57:07 GMT

Have to sign in every time, keep me signed in does not appear?

Re: "keep signed in" vanished from email log in

gg30340 — Thu, 18 Apr 2024 15:20:22 GMT

It has been removed by BT and there is no indication that it will be returned.

They have not stated why but it is most likely a security issue because it is not a great idea to have your email account constantly logged on leaving an open connection that could be exploited.

Re: "keep signed in" vanished from email log in

Tarkwa1966 — Sat, 20 Apr 2024 12:37:07 GMT

Many thanks

A bit inconvenient but makes sense.

Re: "keep signed in" vanished from email log in

kiloran34 — Mon, 22 Apr 2024 15:45:48 GMT

It may be better security, but I've now just about given up on BT email. The website is so slow, it's embarrassing for a tech company like BT. I now don't have the choice of staying logged in for a week or so. And, even worse, the sign-in page only allows me to enter my email address, then click on a button and wait for the website to respond and allow me to enter my password. Why not allow entry of email address and password on the same page, like most other email systems?

Re: "keep signed in" vanished from email log in

licquorice — Mon, 22 Apr 2024 15:49:49 GMT

I have no idea why folks use webmail. Use the proper tool, a free mail client such as Thunderbird, EmClient or even the inbuilt Windows Outlook and all the problems disappear.

Re: "keep signed in" vanished from email log in

Ultraviolet13 — Mon, 22 Apr 2024 19:14:42 GMT

The question isn't why we still use webmail, that's just our preference, the question is Why can't a company the size of BT provide a genuinely good product and service that meets their customers needs? We all pay premium prices for Broadband etc. but as far as email goes, get a very sub-premium offering indeed.

Re: "keep signed in" vanished from email log in

licquorice — Mon, 22 Apr 2024 19:19:24 GMT

Serious question. Why is it your preference when it is so dire and the alternative is far superior?

Re: "keep signed in" vanished from email log in

stevie22b — Tue, 23 Apr 2024 11:50:15 GMT

"Why do people not use a client?"

Because it's very convenient to have access to your email via a tab in your browser, rather than having to pull up a separate program. Having said that, this debacle of having to mess about with the clunky BT login all the time, i am now having a go with the Thunderbird email client once more - simply because that at least logs itself in automatically - BT have not broken that yet.

Re: "keep signed in" vanished from email log in

barnpiece — Tue, 23 Apr 2024 12:07:20 GMT

Why not register for an email address for one of the independent providers (such as Microsoft Outlook or Google Gmail)?

You can forward you emails from any other addresses as they arrive, and still use your browser to access them. If you decide to change from BT to EE (or someone else) then you would still get them (as BT email basic). And you can stay signed in to these.

It might be good to migrate over and then you wouldn't depend on a supplier who might change. My main email address is not BT Email, but I do get a few odd things from there. I have a Gmail address that I don't use for mail but, again, I might get odd things there too. They both forward to the main one.

Richard

Re: "keep signed in" vanished from email log in

licquorice — Tue, 23 Apr 2024 12:26:50 GMT

@stevie22b wow, it is so inconvenient to click on a minimised icon on the taskbar rather than a browser tab.

Re: "keep signed in" vanished from email log in

stevie22b — Tue, 23 Apr 2024 13:08:24 GMT

Yes, having to get used to a client that i have not used in years is a pain. And setting up redirects to another webmail provider is also a pain. And strange how those other web based email providers are not frustrating their clients like BT are. And we don't have to pay those other providers a thing. But I do pay BT £60 a month - you would have thought a little of that £60 would go towards making for an easier email experience.

If anything, this login debacle is going to hurt security, because people are bound to start looking for browser add-ons that will automatically log in to their email for them - add-ons that may well be from 3rd party developers - what could possibly go wrong? If the 'Keep Me Logged In' feature was such a security risk - why have BT waited all of these years to kindly remove it for us? Why no warnings on the login page warning us that ticking the 'Keep Me Logged In' box could pose a security risk to your account? For your average home PC i think the risk is minimal - fair enough if your on a mobile device that could be using a shared network. This is probably where the real reason lays - combining all device together, be they home pc's or mobile devices - treat them all as one - much easier for BT, just sucks for the pc user.

Re: "keep signed in" vanished from email log in

barnpiece — Tue, 23 Apr 2024 13:35:33 GMT

Setting up forwarding of emails is very easy (and only has to be done once).

Sign on the BT email and go into Settings.

Under Email select Auto Forward - put in the email address to send to, select Keep copy in Inbox (if you wish) and then Save.

Richard

Re: "keep signed in" vanished from email log in

J007 — Tue, 23 Apr 2024 18:36:57 GMT

What is ironic is that this forum still has the option to tick a box to keep signed in!!

Re: "keep signed in" vanished from email log in

gg30340 — Tue, 23 Apr 2024 18:41:27 GMT

@J007 wrote:

What is ironic is that this forum still has the option to tick a box to keep signed in!!

What is ironic about that, what information could a hacker gain from getting into this forum that they could not get by just signing up with a free email address?