This topic

Managing BT Email now migrated to EE

Robsonalan30 — Tue, 23 Apr 2024 11:54:43 GMT

How do I manage my BT email for an account that has migrated to EE.

When I logon to MY BT select my BT account it says I do not have email and there is no way to manage it.

If I click on the EE account it shows I have email, but when I click manage, I get an error saying I cannot access it as I am not the account holder or something like that.

Any help would be greatly appreciated.

Re: Managing BT Email now migrated to EE

David500 — Tue, 23 Apr 2024 18:42:34 GMT

See this thread: https://community.bt.com/t5/Bills-Packages/BT-to-EE/td-p/2326085

You should be able to manage you emails though you BTID.

Re: Managing BT Email now migrated to EE

Robsonalan30 — Tue, 23 Apr 2024 19:58:36 GMT

Cheers, I have taken a look at the link and it doesn't show how I can manage my email.

When I logon to my BT Account through MY BT, I have no option to click manage my email anywhere.

I only see this when on MYBT and I switch to the new EE Account on there, I can see EMAIL as a product there, but if I click manage I get an access error.

Re: Managing BT Email now migrated to EE

David500 — Tue, 23 Apr 2024 20:02:38 GMT

You’re meant to manage your email through your BTID, not your MYEE. Have you phoned BT support?

Re: Managing BT Email now migrated to EE

iggyb — Wed, 24 Apr 2024 15:33:38 GMT

I have had the same problem since I was migrated to EE but retained my BT Mail.

I log into MyBT.

An account with my EE account number is shown in the Account No. display and Email under products.

Clicking on the Manage button get an error message as below

You cannot access this page as you are not the registered billing account holder.

Clicking on the Get Help link gets a Page not found error.

On my EE account there is no Email link.

It looks like BT has not thought through the migration process.

Re: Managing BT Email now migrated to EE

NeilO — Wed, 24 Apr 2024 18:44:04 GMT

@iggyb & @Robsonalan30 I'm sorry about that, I'll send you both a private message so you can get in touch with the moderation team as you should still be able to manage your BT email in MyBT.

Neil

Re: Managing BT Email now migrated to EE

iggyb — Thu, 25 Apr 2024 07:43:53 GMT

Hi Neil

I have received your private message but am getting an error message when I try to send a reply.

It seems to be highlighting the address and subject lines.

Iain

Re: Managing BT Email now migrated to EE

licquorice — Thu, 25 Apr 2024 08:07:25 GMT

Are you fully opening the PM by clicking on the subject line or just looking at the preview?

Re: Managing BT Email now migrated to EE

Robsonalan30 — Thu, 25 Apr 2024 08:11:34 GMT

PM has been sent as requested. cheers

Re: Managing BT Email now migrated to EE

iggyb — Thu, 25 Apr 2024 10:26:30 GMT

Private message now sent

Re: Managing BT Email now migrated to EE

Vedek — Thu, 18 Jul 2024 18:19:46 GMT

Exactly the same problem with mine. Both me and my wife unable to access email on our iPhones. Something has changed with the account. So much for being a seamless transition to EE. Nothing but issues so far.

Re: Managing BT Email now migrated to EE

Kielty23 — Thu, 18 Jul 2024 20:03:52 GMT

Same issue here, cannot manage email via BTID

Re: Managing BT Email now migrated to EE

curlycee — Thu, 01 Aug 2024 19:18:56 GMT

I had the same problem with the "Manage" button not working from the BT account. I found another way to get there though: Log into web mail (https://email.bt.com/mail), then go to "account info" (it's one of the options when you click on your email address at the top right of the webmail screen) - on the page that opens up there is a link to "Manage email addresses", which after entering your BTID and password successfully goes to the email management page.

Re: Managing BT Email now migrated to EE

nigelapt — Wed, 07 Aug 2024 18:48:28 GMT

I have the same issue.

Been unable to contact support.

Wait times in excess of 30mins.

It was BT who moved me to EE and it has been a complete shambles from start to finish.

Not in the least bit surprised this part does not work either.

Re: Managing BT Email now migrated to EE

Archwayanimal — Wed, 11 Sep 2024 06:39:01 GMT

Hi there - having the same problem. Could you advise?

Re: Managing BT Email now migrated to EE

Alex_H — Thu, 12 Sep 2024 08:03:07 GMT

Hi @Archwayanimal,

You no longer see E-mail as a product you have when logging into your MYBT account you mean?

If you give one of our guides a call on 150 from a BT Mobile or 0330 1234 150 when you can they will be able to take a look into it for you.

Are you able to manage your e-mail account in the meantime using the method @curlycee posted above?

Alex

Re: Managing BT Email now migrated to EE

nigelapt — Thu, 10 Oct 2024 13:18:19 GMT

Thanks Alex

I tried 150 and the guide had no clue what to do to fix this.

Re: Managing BT Email now migrated to EE

Leanne_T — Thu, 10 Oct 2024 15:21:46 GMT

Hi @nigelapt

I am sorry this has not been resolved for you.

If you log in at www.bt.com/mybt and use your BT ID, do you have the option for 'Your Products & Manage Email'?

Leanne.

Re: Managing BT Email now migrated to EE

Snowy — Fri, 18 Oct 2024 14:26:33 GMT

Same issue and same error messages, I want to transfer someone else’s btinternet account to my BTID as they are now living with me but getting all the same messages when I click Manage my Email. I’ve emailed their Customer Resolution team and tried calling but still nothing after over a week. Can a moderator help me please?

Re: Managing BT Email now migrated to EE

Alex_H — Sat, 19 Oct 2024 12:44:43 GMT

Hi @Snowy,

I am sorry but we have no account access through these forums to help with your issue directly. I would suggest giving our technical team another call when you get a chance and they can check your account to provide an update on your case.

Alex