This topic

Email not received

Eclair001 — Wed, 24 Apr 2024 18:52:44 GMT

I've sent a few emails recently which haven't been received ?

They aren't stuck in the out box and are showing that they've been sent ?

Any suggestions as to what may be causing the problem 🤔

gg30340 — Wed, 24 Apr 2024 21:10:55 GMT

Are the emails being sent to the same email address?

Are the emails being sent to the same domain (the part after @)?

Has the recipients checked their spam folder?

Eclair001 — Thu, 25 Apr 2024 06:04:36 GMT

Hi two different email addresses separate domains not sure about the spam being checked.

I've had this with other emails too

We use ours as a business email so I end up texting people instead of emailing back

gg30340 — Thu, 25 Apr 2024 07:05:32 GMT

Just so you are aware using a BT residential email account as a business account is against the Terms and Conditions of the account.

If your emails are being sent ok it would appear that the receiving email provider are the ones who are blocking it.

Have they previously been able to receive them?

Have you changed anything in your emails such as a signature or picture being included.

Eclair001 — Thu, 25 Apr 2024 08:15:36 GMT