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Basic email? Where is it?

llinx — Thu, 25 Apr 2024 09:02:47 GMT

New customer. Bt is up and running. I am supposed to go to my products - scroll down to email - set up email.

I am not seeing anything about either a basic or standard email in my products.

Re: Basic email? Where is it?

Anonymous — Thu, 25 Apr 2024 09:13:18 GMT

I believe that email was withdrawn for new customers some time ago.

https://www.ispreview.co.uk/index.php/2022/06/broadband-isp-bt-to-scrap-email-and-cloud-for-new-customers.html

View this as a good thing as there are much better alternatives.

Re: Basic email? Where is it?

llinx — Thu, 25 Apr 2024 09:25:35 GMT

What kind of ISP doesnt have an email account associated with it?

I have been forced to use something called gmail. I had hoped to have broadband and email all together.

Can't really say Im impressed with BT's changes but if thats what im stuck with, then so be it ( not a good thing to post for a new customer whos account is less than 48 hours old)

Re: Basic email? Where is it?

gg30340 — Thu, 25 Apr 2024 10:17:47 GMT

@llinx wrote:

What kind of ISP doesnt have an email account associated with it?

BT, Virgin, EE, Sky and Plusnet to name but a few.

Was there any thing in the adverts or BT's pages or in your BT Broadband contract state that you would be able to create a BT email account?

See Link and sub links. BT Basic is only available to BT Broadband customers who had a BT email account and have since left BT Broadband and wish to retain their email account.

BT Email products | Types of BT Emails | BT Help

Re: Basic email? Where is it?

llinx — Thu, 25 Apr 2024 10:41:19 GMT

yes, it said it came with a basic email

Re: Basic email? Where is it?

llinx — Thu, 25 Apr 2024 10:43:34 GMT

Never mind. I will get used to gmail. Maybe one day BT will revise their no email policy. All else seems fine though. It is also me to be fair. I find change to something new difficult (never used gmail before so maybe its a case of getting used to it).

Thank you for the help anyway 🙂

Re: Basic email? Where is it?

Les-Gibson — Thu, 25 Apr 2024 11:07:14 GMT

Gmail is excellent and much better than BT email, personally I would say that you've had a very lucky break

Re: Basic email? Where is it?

licquorice — Thu, 25 Apr 2024 14:29:05 GMT

Exactly, I have no idea why anyone would want to lock themselves to an ISP email when they can have a completely transportable address.