This topic

bt id access denied

dave34 — Thu, 25 Apr 2024 18:24:43 GMT

I need some help with my bt id as its not my email and i cant get in to change it

i need to change my email password

i am no longer a bt user but have a basic email from when i was

can any one help as i am going round and round trying to sort this !

gg30340 — Thu, 25 Apr 2024 18:48:31 GMT

If you can still log onto your email account click on your username at the top right then go to "Account Info" and select "Change Password"

If you can not get into your email account use the "Forgot Login Details" in the following link.

dave34 — Thu, 25 Apr 2024 18:55:41 GMT

tried the "Forgot Login Details" still cant access email or my bt

just loops between enter your email and

gg30340 — Thu, 25 Apr 2024 19:49:27 GMT

Have you called BT Customer Service 0330.1234.150, They should be able to reset your password for you.