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Account hacked and reset password and number changed

KarSam — Wed, 17 Apr 2024 20:35:06 GMT

Hi, I have spend the last two evening trying to get through to BT to no avail. My mother's account was hacked, I have removed the auto forwarding and changed the password somehow by using two devices. However if I try and reset the password it only offers an outlook.com email address it was auto-forwarded to or a wrong mobile number, how do I change this? If I go in to My BT , personal detail I get a message "This page isn't working at the moment" it's the same for the account details option.

My mother's email address was the parent email address and mine was a child one.

Any help will be appreciated. Thank you

Re: Account hacked and reset password and number changed

JohnC2 — Thu, 18 Apr 2024 14:33:29 GMT

Hi @KarSam, sorry you can't get the password reset completed.

I've sent you a Private Message so you can get in touch with the Mod team for help with this,

Cheers

John

Re: Account hacked and reset password and number changed

JohnC2 — Mon, 29 Apr 2024 16:26:45 GMT

Hi @KarSam, @RobbieMac sent you a PM on the 22nd. Please can you check it and reply back if you still need help to resolve this.

Cheers

John

Re: Account hacked and reset password and number changed

KarSam — Mon, 29 Apr 2024 19:27:10 GMT

Help Again please

KarSam — Tue, 07 May 2024 16:32:19 GMT