This topic

Problem attaching photos

Miggles — Thu, 02 May 2024 19:52:06 GMT

My BT mail app froze so I deleted and re-installed. I not can't attach any photos or pictures to my emails. I get a message - "storage permissions must be granted " ( see pic). I have allowed as many permissions as I can find but I still can't attach anything. Help ! TIA

Re: Problem attaching photos

licquorice — Thu, 02 May 2024 20:11:23 GMT

Delete the BT mail app again and then install a proper app.

If Android, try Blue Mail or if Apple just use the native mail app.

Re: Problem attaching photos

Miggles — Thu, 02 May 2024 21:12:00 GMT

Thankyou for your reply. I don't quite understand your suggestion. I thought the BT mail app was a proper app ?

Re: Problem attaching photos

gg30340 — Thu, 02 May 2024 21:16:44 GMT

@Miggles wrote:

Thankyou for your reply. I don't quite understand your suggestion. I thought the BT mail app was a proper app ?

It is an email app but not a very good one. There are far better free email apps such as those that have been mentioned.

Re: Problem attaching photos

Miggles — Thu, 02 May 2024 21:21:48 GMT

Ah OK. I'll install the Android one that you suggested. Thankyou for your help. 👍

Re: Problem attaching photos

licquorice — Thu, 02 May 2024 21:24:09 GMT

I can highly recommend Blue Mail on Android

Re: Problem attaching photos

JeffS — Tue, 29 Oct 2024 12:39:46 GMT

I've come on to Community as I've found exactly the same problem using the BT app on my phone to try to attach photos to emails - "storage permissions must be granted before files can be attached from the device". I've recently upgraded my phone, but I don't remember this being a problem previously.

I'm surprised that the Community advice is don't use the BT App. I use BT email on my PC and on my tablet, where I do most of my emailing. Does Blue Mail link to my BT email account ( messages, address book, saved messages in folders etc etc ), or is the advice simply don't use BT Email at all on PC, tablet or phone?

In the meantime, I'd be very grateful if someone can tell me how to grant the required storage permissions in the BT App.

Thanks Jeff

Re: Problem attaching photos

licquorice — Tue, 29 Oct 2024 13:30:07 GMT

Of course it does, Blue Mail is a far superior app to the dire BT app.

Re: Problem attaching photos

JeffS — Tue, 29 Oct 2024 16:10:19 GMT

Thanks for the "Of course it does" dig. I'm asking for help, not to be patronised.

Can you please answer the question - if you don't know how to grant the required permissions in the app, then tell me and I'll look for help elsewhere.

I freely admit I've never heard of Bluemail, but I'm currently trying to send some photos for work. I'll happily take your advice and look at Bluemail when I have some time.

Thanks

Re: Problem attaching photos

licquorice — Tue, 29 Oct 2024 16:19:34 GMT

No idea what the storage permissions thing is, it could possibly be a function of your device not allowing access to files rather than the mail app.

Take 30 seconds to download and install Blue Mail and see if it solves the problem or not. If it doesn't, the problem lies with your device.

Re: Problem attaching photos

Leanne_T — Tue, 29 Oct 2024 17:03:32 GMT

Hi there @JeffS

Thanks for coming to the community.

Which device are you using?

Do you have an option in the device settings to enable the app to have access to photos?

Thanks.

Leanne.

Re: Problem attaching photos

gg30340 — Tue, 29 Oct 2024 17:52:42 GMT

You have not said what operating system your phone has so I will answer you with what I have and that is Android.

I don't use the BTMail app which I also find to be dire. I prefer the Bluemail app so I can not be specific to BTMail but in general to allow or block permission is as follows :-

On Android you need to go to the settings then select "Apps" then look for BTMail or what ever it is called in the Apps list. Once you find it click on it and look down what permissions it can request. If it shows one for Photos click on it to allow.

There is also a Security and Privacy setting in Android which contains the Permissions Manager. If you click on that and go through the Photos and Videos it should show what is allowed to access them and it will also show which apps are not allowed to access them. If BTMail is there click on it to allow the permission.

Re: Problem attaching photos

JeffS — Tue, 29 Oct 2024 18:02:25 GMT

Thanks - that's sorted it, and I've got the photos sent. Happy to look at alternatives to the BT when I have the time. As you've seen, I'm no expert ( ! ), so moving an app is something I'd like to spend time on before committing to it.

Cheers Jeff

Re: Problem attaching photos

JeffS — Tue, 29 Oct 2024 18:05:24 GMT

Thanks - gg30340 has provided the info. I'm happy to look at Bluemail, but I don't want to start a change of app until I have the time to look at it properly

Regards Jeff

Re: Problem attaching photos

JeffS — Tue, 29 Oct 2024 18:09:59 GMT

Hi Leanne - thanks for your post

gg30340has given me the info I need to allow photos to be attached in the BT app.

Whilst I appreciate the honesty of the advice on the quality of the BT App, for those of us at not so high a level of expertise , just telling me the app is useless and to dump it rather took me aback. I'll certainly look at the suggested option, but when I have a chance to review it properly.

Best regards Jeff

Re: Problem attaching photos

licquorice — Tue, 29 Oct 2024 18:14:11 GMT

Bear in mind you can operate both apps on your device simultaneously, there is no need to uninstall one before installing another.

Re: Problem attaching photos

JeffS — Wed, 30 Oct 2024 09:08:53 GMT

Thanks.