This topic

email down again

polish — Sun, 05 May 2024 16:25:55 GMT

Hi logged in this morning to email, now cannot log in what is happening BT need to sort this out.

Re: email down again

marvo — Sun, 05 May 2024 16:37:41 GMT

looks like webmail is down

email via Outlook is work ok

Re: email down again

eaycc01 — Sun, 05 May 2024 16:53:53 GMT

I cannot log in to my BT mail account. keep getting this message.

Our services aren't available right now

We're working to restore all services as soon as possible. Please check back soon.

What are they playing at, and why no warning this would happen, if they are messing about with the websites, which is another message it received, they should warn us service will go down, and advise for hope long, not acceptable,

Re: email down again

polish — Sun, 05 May 2024 17:00:35 GMT

fully agree

Re: email down again

gg30340 — Sun, 05 May 2024 17:02:56 GMT

@eaycc01

Unfortunately it is not unknow for an online service to develop a fault which causes the system to go down and as such it is not always possible to give advance warning.

I am not just talking about BT, this has and does happen to other companies such as banks etc.

Re: email down again

polish — Sun, 05 May 2024 17:03:16 GMT

@gg30340

It happens far too often though

Re: email down again

Ultraviolet13 — Sun, 05 May 2024 17:06:09 GMT

Another cunning ploy to make me use an Email Client.

I can confirm Outlook seems to work & is able to access recent emails

Re: email down again

gg30340 — Sun, 05 May 2024 17:06:22 GMT

@polish

I don't use webmail so can you tell me when it last happened and how frequent it has been happening ?

Re: email down again

polish — Sun, 05 May 2024 17:12:46 GMT

@gg30340

Sorry but do not feel I need to answer that question.

Also when trying to log into My BT it comes up with the following .....

We're launching something new

We’ve got some changes to make to our website, but we'll be back up and running again soon.
We’re sorry for any inconvenience caused. Thank you for your patience.

Re: email down again

gg30340 — Sun, 05 May 2024 17:30:28 GMT

@polish

I was just curious because you said it happens too often and as I was not aware of any previous instances recently I thought you might be able to enlighten me but as you feel you don't need to answer that question I guess I will never know from you when it last happened or the frequency that it happens.

EDIT 1826hrs: @polish I managed to find one instance when BTMail was down for a short time for some users on 22nd March 2024. Perhaps that is the one you were referring to? Please don't feel you need to answer.

Re: BT Webmail Feedback v2 (post 16th April release)

Groo — Sun, 05 May 2024 17:29:50 GMT

Anybody else's email down at the moment?

BT email down

picketywitch — Sun, 05 May 2024 17:36:23 GMT

Webmail is down on Windows 10, showing Service is Unavailable. It works fine though on the BT App on my Samsung Galaxy phone. What's going on??

Re: BT Webmail Feedback v2 (post 16th April release)

polish — Sun, 05 May 2024 17:42:47 GMT

@Groo

Yes it is down

Re: email down again

eaycc01 — Sun, 05 May 2024 17:43:30 GMT

I cannot log in to my BT mail account. keep getting this message.

Our services aren't available right now

We're working to restore all services as soon as possible. Please check back soon.

Re: BT Webmail Feedback v2 (post 16th April release)

SouthWest1 — Sun, 05 May 2024 18:11:59 GMT

Currently unavailable.

Re: email down again

graybag — Sun, 05 May 2024 18:21:30 GMT

Also no access to Norton Password Manager.Strangely,if it's the same for everyone then so-be-it ,so will sit it out.

Re: BT email down

jac_95 — Sun, 05 May 2024 18:42:27 GMT

Online web access to webmail and MyBT account is currently not available. This could be down to a release (it is the weekend and is a normal period for maintaince and downtime) or there’s an issue that is currently being worked on and will be resolved as soon as possible.

usually if there’s some work going on with either the webmail access or MyBT account access you should still be able to access emails via a email client using IMAP and SMTP

Re: BT email down

diggerdeedum — Sun, 05 May 2024 18:39:19 GMT

My Dad spent an hour and a half on the phone to BT Support today trying to sort out 3 unrelated problems. By way of casual conversation, the call centre rep told him today’s the day that BT are merging their systems with EE’s, and advised him not to try and access his email until tomorrow. Might’ve been a bit of flannel to keep him sweet of course. He was pretty batey by that point.

Re: BT email down

polish — Sun, 05 May 2024 18:44:13 GMT

That is interesting, thanks for letting us know.

Re: BT email down

polish — Sun, 05 May 2024 18:46:49 GMT

@diggerdeedum

That is interesting, thanks for letting us know.