This topic

Re: Moving from BT to EE

SMHuband — Tue, 14 May 2024 08:55:23 GMT

Daniel, I have been migrated to EE, but I believe I have been downgraded to a basic version, my email platform, look and feel has been changed, and not for the better. How do I get it restored?

Re: BT email Basic

SMHuband — Tue, 14 May 2024 08:48:52 GMT

I have migrated to the EE platform and it looks like I have been downgraded to the basic version of Email in the last couple of weeks, it looks very different, and requires more keystrokes

Re: BT email Basic

licquorice — Tue, 14 May 2024 09:08:28 GMT

It's exactly the same as standard mail. Don't forget BT mail has had an 'upgrade'.

Re: BT email Basic

gg30340 — Tue, 14 May 2024 09:08:44 GMT

@SMHuband

The User Interface, the look and how you use it, that BTMail uses was changed a few months back so it may be just that is what you are seeing.

However to check what email type you have you will need to log onto your MyBT and then go to "Your Products" then "Email, manage" then look at the email type that will be showing at the top of the page. It should show standard.

Re: BT email Basic

gg30340 — Tue, 14 May 2024 09:12:48 GMT

I have moved your posts onto the one thread.

Please do not post the same issue on different threads. All it does is cause repeat answers.

Re: BT email Basic

SMHuband — Tue, 14 May 2024 09:14:40 GMT

Doesn't feel like an upgrade, more keystrokes, text running off end of page, sent emails taking time to leave account, search engine for emails is so different that it takes more keystrokes....so how has it been upgraded!?

Re: BT email Basic

gg30340 — Tue, 14 May 2024 09:18:26 GMT

Without having to repeat everything that has already been posted about the "upgrade" have a read of the following threads and the many other threads in the email section of the forum.

Webmail migration update - BT Community

BT Webmail Feedback v2 (post 16th April release) - BT Community

BT Webmail Work Arounds. - BT Community

Re: BT email Basic

SMHuband — Tue, 14 May 2024 09:19:03 GMT

Just looked and it says 'Ceased Account' and a second email address 'Due to be downgraded'

Re: BT email Basic

gg30340 — Tue, 14 May 2024 09:26:44 GMT

If it states "Due to be downgraded" it means that you are presently on the Standard account.

If it does eventually show "Basic" post back for further assistance.

EDIT: If you only access your BTMail email account on a web browser, you will not see any difference between a Basic and Standard account.

If you use your email with an email app or email client, this will only work with the Standard account. BTMail Basic can not be used with a email client/app.

Re: BT email Basic

licquorice — Tue, 14 May 2024 09:38:48 GMT

@SMHuband wrote:
Doesn't feel like an upgrade, more keystrokes, text running off end of page, sent emails taking time to leave account, search engine for emails is so different that it takes more keystrokes....so how has it been upgraded!?

That's why I put 'upgrade' in inverted commas.

Re: BT email Basic

SMHuband — Tue, 14 May 2024 09:40:57 GMT

Forgive my ignorance/confusion, I am using the BT link to the website, and logging in through that from my PC ( as I have always done), and even that has changed as I cannot use the 'Keep me logged in' tick box.
Also a thread said on 'Basic' I can only have one email address if I'm not a BT/EE customer!?
My second address I don't use now, so I could delete it, but I would not be able to create a new one.
Also why does it say against my current email ceased account , as I am technically still a BT customer?

Re: BT email Basic

gg30340 — Tue, 14 May 2024 10:22:32 GMT

When you notify BT that you are leaving BT it automatically starts the process to downgraded your email account. This happens regardless of which ISP you are moving to.

Your BTMail account will NOT be downgraded when your move to EE is completed.

As regards BTMail Basic, which you will NOT have when you do move to EE, if you have more than one BTMail account all of them will will be downgraded to Basic and all of them will still be able to be used regardless of whether or not you are a BT/EE customer or with any other ISP.

There is no "Keep Logged on" box on any of the types of BTMail. This was done away with when the email UI was "upgraded".

As I have said, read the posts in the links that I posted. All your questions about the "upgraded" have been asked and answered already and as I said, when you do move to EE and if the email account is downgraded to Basic post back for further assistance then because nothing can be done while the process of you moving is still happening.

BT Email products | Types of BT Emails | BT Help

Re: BT email Basic

SMHuband — Tue, 14 May 2024 12:08:09 GMT

I migrated to EE a few months ago, and that was a shambles

Re: BT email Basic

gg30340 — Tue, 14 May 2024 12:45:51 GMT

When you log onto your BTMail account do you see adverts?

Do you use your BTMail account with an app on a mobile phone or an email client on a PC / Laptop?

Re: BT email Basic

SMHuband — Tue, 14 May 2024 12:55:56 GMT

I use an email app on my phone, without any problems.
On my PC I use the BT Webmail app

Re: BT email Basic

SMHuband — Tue, 14 May 2024 12:56:50 GMT

Apols, I don't see adverts

Re: BT email Basic

gg30340 — Tue, 14 May 2024 13:05:48 GMT

If you don't see adverts and you can use BTMail with an email app you must have a "Standard" email account.

The Basic account shows adverts and it can not be used with an email app.

Re: BT email Basic

SIGI1 — Tue, 14 May 2024 16:18:17 GMT

I have just completed my move from BT broadband to EE broadband. But My Email address now show "Due to be Downgraded".

How do I correct this as I was told I would KEEP my BT email addresses.

Re: BT email Basic

Colin_London — Tue, 14 May 2024 17:39:54 GMT

From what I understood ‘keeping your BT Email Addresses’ just means webmail access only.

Re: BT email Basic

gg30340 — Tue, 14 May 2024 18:16:14 GMT

@Colin_London wrote:
From what I understood ‘keeping your BT Email Addresses’ just means webmail access only.

No that is incorrect.

You keep your BTMail email account as is. ie the "Standard" email account and all the eleven email accounts that may have been used from that account.