This topic

email

jamboni — Mon, 06 May 2024 11:51:26 GMT

Why do I keep getting logged out of email frequently?

Re: email

licquorice — Mon, 06 May 2024 12:18:43 GMT

Because BT have changed their webmail interface.

Re: email

PeterE17 — Mon, 06 May 2024 15:13:53 GMT

@jamboni Can you clarify please? Are your webmail sessions being terminated randomly? If so, what screen is presnted on the browser? Or are you asking why you have to sign in every time after closing and reopening your browser?

Re: email

jamboni — Sat, 11 May 2024 10:15:46 GMT

Apparently it's BT logging me out for safety reasons , i.e. not in use. Very annoying.

Re: email

PeterE17 — Mon, 13 May 2024 14:32:00 GMT

@jamboni If you are able to, please try this and post the result back here - it worked for me.

Switch off your router for 30 minutes. When you switch it back on you might get attached to a different BT server (this has been mooted as a solution for other problems I believe).

Of course you'll lose access to your digital voice phone line if you have it, so choose a time that suits you.

Re: email

jamboni — Wed, 15 May 2024 09:22:04 GMT

Tried that, no change.. I believe, like others, this is a BT policy. Annoying.

Re: email

PeterE17 — Wed, 15 May 2024 10:48:02 GMT

@jamboni Thanks for trying, that's a negative result for my theory then. Funny it should work for me but not for you.

Re: email

landie57 — Wed, 15 May 2024 13:26:48 GMT

I have encountered the problem of email timing out. Today it was timing out whilst I was reading a long email. Very annoying.