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Starlink. Unable to access mail clients (Outlook, BT Mail etc. When connected to Starlink WiFi.

Richard200859 — Fri, 17 May 2024 12:07:47 GMT

Had Starlink fitted and now unable to access email via mail clients such as BT Mail, Outlook etc. Constantly asked to sign in.

Seems to work OK on 4G/6G etc.

Same for my wife.

We're new to this, be gentle!

Re: Starlink. Unable to access mail clients (Outlook, BT Mail etc. When connected to Starlink WiFi.

gg30340 — Fri, 17 May 2024 12:12:28 GMT

If you are no longer a BT Broadband customer your BTMail email accounts will have been "downgraded" to BTMail Basic which can not be used with email clients and email apps. It can only be used with a web browser (webmail).

See link.

BT Email products | Types of BT Emails | BT Help

Re: Starlink. Unable to access mail clients (Outlook, BT Mail etc. When connected to Starlink WiFi.

Richard200859 — Fri, 17 May 2024 12:15:52 GMT

Not sure what we have. Not Broadband but pay £7.50 pcm for email BT account

Re: Starlink. Unable to access mail clients (Outlook, BT Mail etc. When connected to Starlink WiFi.

gg30340 — Fri, 17 May 2024 12:28:43 GMT

That would appear to be for a BT Premium email account.

Are you able to log onto your email account using a web browser. BTMail when using Starlink?

It could be that Starlink are doing the blocking particularly as your email accounts work with 4/5g and if they work on other wifi connections.

You could try calling the BT Premium email team on 0808 100 6778 - and inform them that it would appear that your use of email clients is being blocked when using Starlink but I would not be surprised if they state that it must be Starlink that are doing the blocking.