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Email issues

AC1611 — Sun, 19 May 2024 22:37:06 GMT

Hi,

Wondered if anyone can help….I normally view my emails in the Mail but recently got a new phone and I can no longer get emails to Mail on either phone or iPad I can now only see them by going to BT email, I prefer the Mail format, can anyone advise what has happened and can I correct? Thank you

Re: Email issues

gg30340 — Mon, 20 May 2024 17:44:04 GMT

Are you presently a BT broadband customer or paying for your email through a BT Premium email account?

If neither of the above your account will have been downgraded to BTMail Basic which can only be accessed by a web browser.

See link

https://www.bt.com/help/email/bt-email-products#:~:text=If%20your%20email%20ends%20%40btinternet,packages)%2C%20Premium%20and%20Basic.

Re: Email issues

AC1611 — Tue, 21 May 2024 17:29:58 GMT

Yes, I am a BT broadband customer.