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Email Sent messages location

Snowman1 — Sun, 26 May 2024 11:46:55 GMT

I use an Outlook 2019 IMAP account and BT webmail to look at my emails. Outlook stores sent messages in a "sent items" folder and webmail uses "sent". Is there any way I can get messages sent from either location to be stored in the same folder? I don't care which.

Re: Email Sent messages location

licquorice — Sun, 26 May 2024 12:58:39 GMT

In the IMAP settings in Outlook map Sent to Sent Items

Re: Email Sent messages location

Snowman1 — Sun, 26 May 2024 13:14:46 GMT

Thanks for the quick reply.

When I look in account settings the only option I found is a check box for "do not save copies of sent items" which was unchecked. I could not find an option to change the location of the saved messages.

Re: Email Sent messages location

licquorice — Sun, 26 May 2024 13:28:04 GMT

In the 'Home' tab, right click on the account name and select IMAP folders.

Select 'all' and click on ' query'.

Select Sent and click on Subscribe, click Apply

Re: Email Sent messages location

licquorice — Sun, 26 May 2024 13:32:11 GMT

I assume you did set the account up as IMAP in Outlook and not POP3

Re: Email Sent messages location

Snowman1 — Sun, 26 May 2024 14:19:02 GMT

Yes, in account settings, it says "IMAP/SMTP(send from this account by default)" I set it up as IMAP so I could use 2 PCs to hold my emails.

Re: Email Sent messages location

Snowman1 — Sun, 26 May 2024 14:23:43 GMT

"sent" does not appear in that folder list. Only "Sent Items"

The only place I see a "sent" folder is in BT webmail" and the BT Email app on my android phone

Re: Email Sent messages location

licquorice — Sun, 26 May 2024 14:46:02 GMT

Hmm, are you sure you selected 'all' rather than 'subscribed' before clicking 'query'?

Re: Email Sent messages location

licquorice — Sun, 26 May 2024 14:48:16 GMT

Can you confirm that messages you send in webmail do not appear in Sent Items and the reverse, mails sent in Outlook do not appear in Sent?

Re: Email Sent messages location

Snowman1 — Sun, 26 May 2024 15:54:23 GMT

Yes, the messages only appear in either sent or sent items, not both. Also I did click on all to get the folder list