This topic

Calendar reminders

delphinium9 — Fri, 26 Apr 2024 14:28:46 GMT

About a week ago, Calendar started sending 3email reminders each day instead of just the one I set up. This is happening for each of the calendar events for which I have set up a reminder. Is anyone else experiencing this ....and is there something I can do to fix this problem?

Re: Calendar reminders

tonyj3 — Sat, 18 May 2024 08:27:18 GMT

Yes, I am experiencing a similar problem which only started recently, although I only get two emails per Calendar invite I have setup. I assume it is just another bug in their new email system they are rolling out

Re: Calendar reminders

PeterE17 — Sat, 18 May 2024 09:53:23 GMT

@tonyj3

You're not alone, duplicate reminders have been reported before.

But, can you shed a little more light please?

Did you set up the events for which you receive duplicate reminders before you were migrated to the "new" BT system?

Re: Calendar reminders

tonyj3 — Sat, 18 May 2024 12:38:58 GMT

They are old reminders, which have been in place for years

Re: Calendar reminders

tonyj3 — Sat, 18 May 2024 12:46:06 GMT

I have deleted the Reminder and set it up again. Will see next week if I get 2 emails or it is back to the 1 expected email

Re: Calendar reminders

PeterE17 — Sat, 18 May 2024 12:48:33 GMT

@tonyj3wrote:
They are old reminders, which have been in place for years

Splendid. I get duplicate reminders for events set up before I was migrated, singular reminders for events added since.

I'm convinced there's still a rogue process sending reminders from an old events file.

Re: Calendar reminders

PeterE17 — Sat, 25 May 2024 07:12:08 GMT

My recurring event on a six-day cycle was set to generate a reminder email yesterday 24th May.

The event was set up before I was migrated to the new email interface, as previously mentioned, and I have been receiving two identical reminder mails every six days since the migration.

However, I edited the event just after receipt of the last duplicate mails (I simply added "edited" to the description of one occurrence of the event).

The result? Two identical reminders, as before, plus a third reminder with "edited" tagged on to the description.

Another partial success ...

Re: Calendar reminders

tonyj3 — Sat, 25 May 2024 09:19:36 GMT

No change after deleting the old reminder and setting up a new reminder. Still getting two emails for the new reminder I setup

Re: Calendar reminders

delphinium9 — Sat, 25 May 2024 15:10:27 GMT

Yes, I have the same problem as well. deleting & re-setting doesn't seem to work.

Re: Calendar reminders

tonyj3 — Sun, 26 May 2024 08:11:44 GMT

Created a new 'test' event, and only got one email, so deleted the event which I was getting 2 duplicate emails for, and edited the 'test' event to be my new event. Hopefully that will resolve the problem. If it does, I will delete all the events I have been receiving 2 email for and create new ones.

Re: Calendar reminders

PeterE17 — Sun, 26 May 2024 08:58:41 GMT

@delphinium9 and @tonyj3

I've put a similar test in place. I've deleted my recurring event and set up a replacement (with a different time and different description) .

I'll be interested to see if I get reminders for the original event - they would be due at 11:00 on Friday 31st May.

Re: Calendar reminders

PeterE17 — Sun, 26 May 2024 08:50:28 GMT

Here's a new twist.

I've just received a duplicated reminder for an event two days ago.

I've taken a screenshot if the moderators would like to see it, it's too personal to post here.

Re: Calendar reminders

delphinium9 — Sun, 26 May 2024 09:40:25 GMT

Hello, I've received an email reminder today for an event I deleted all occurrences of a couple of days ago. However, I seem to have received only one email reminder for the replacement event I put in the calendar. So some success!

Re: Calendar reminders

PeterE17 — Sun, 26 May 2024 14:44:11 GMT

I've added a post to the Feedback thread asking Admin to confirm that the reminders issue has been reported to the Email team.

NickBS was asked before but a new issue seem to have surfaced since the bugs list was compiled.

Re: Calendar reminders

NeilO — Sun, 26 May 2024 15:43:11 GMT

Hi, @PeterE17 I sent a message to one of our email team contacts earlier today about this thread, it's unlikely we'll hear anything back until after the bank holiday.

Neil

Re: Calendar reminders

PeterE17 — Sun, 26 May 2024 15:50:37 GMT

Thanks @NeilO, at least we all know it's with the Dev team.

Re: Calendar reminders

PeterE17 — Thu, 30 May 2024 11:31:39 GMT

Hi @NeilO , I've added a bit more detail to this problem on the Feedback thread, please see post 247.

Re: Calendar reminders

tonyj3 — Sat, 08 Jun 2024 09:41:21 GMT

Update - For any new Calendar events I setup, I only get one reminder email. For old events, I get two reminder emails. So in the process of deleting all old events and creating new events. Luckily I do not have many events

Re: Calendar reminders

PeterE17 — Sat, 08 Jun 2024 10:16:31 GMT

@tonyj3

You might still get one reminder mail for the old events - I do. Try to use a different description in the new events, or time them differently by a minute or so. That way you can tell if the reminder came from the new or old event.

Re: Calendar reminders

tonyj3 — Sat, 08 Jun 2024 10:50:54 GMT

I have not had any reminders so far for the events I deleted. I thought about what you mentioned, and did use a different description & time (30 minutes later). So seems to be a little different outcome for some people.