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Retaining BT email address

RodT — Tue, 28 May 2024 15:17:38 GMT

My mother has moved to a Care Home in the last week. If I cancel her broadband, which is out of contract, can she retain her BT email address?

Re: Retaining BT email address

licquorice — Tue, 28 May 2024 15:34:07 GMT

Yes

https://www.bt.com/help/email/bt-email-products

Re: Retaining BT email address

RodT — Tue, 28 May 2024 17:47:59 GMT

Disappointing its at a cost but thanks for your time

Re: Retaining BT email address

licquorice — Tue, 28 May 2024 17:56:07 GMT

There is no cost for Basic Mail. It is, however, only accessible via webmail.

Re: Retaining BT email address

RodT — Tue, 28 May 2024 17:58:16 GMT

I read it as £7.50pm. She has BT broadband at the Home so that is good news. Thanks.

Re: Retaining BT email address

licquorice — Tue, 28 May 2024 18:27:29 GMT

The £7.50/m is for Premium mail if app/client access is required as well as webmail.

Re: Retaining BT email address

RodT — Tue, 28 May 2024 18:35:09 GMT

So if she is using an Apple Mail App on her iPad does she need to pay or not. Sorry to be thick about this!
I presume I could set her up with a new Outlook account without cost. Perhaps I am out of date!!

Re: Retaining BT email address

licquorice — Tue, 28 May 2024 18:50:26 GMT

If she is using the Apple mail app on her iPad, then yes, it will require Premium mail at £7.50/m

If she uses the web browser on the iPad rather than the app, then no, Basic Mail will suffice.

If you decide on a different free mail provider, Gmail is preferable to Outlook in my opinion.

Re: Retaining BT email address

RodT — Tue, 28 May 2024 19:16:01 GMT

OK Thanks.