This topic

Email replies to wrong address

Krusson — Wed, 29 May 2024 13:11:37 GMT

I can send emails from my bt account but when the recipient replies, I do not get the reply because it goes to a hotmail account set up in my name. I have no access to this hotmail account and therefore do not get to read the replies.

Re: Email replies to wrong address

Anonymous — Wed, 29 May 2024 13:19:12 GMT

mail clients usually have a "Reply to" field which is blank by default. Sounds like yours is populated with this Hotmail address that needs deleting.

Re: Email replies to wrong address

Krusson — Wed, 29 May 2024 13:30:05 GMT

I don’t own a hotmail address and haven’t set up anything to reply to a different address. How to I unpopulate this field?

Re: Email replies to wrong address

licquorice — Wed, 29 May 2024 13:31:11 GMT

Alternatively, a rule has been set up to forward the emails to the hotmail address.

Are you saying that you didn't create the Hotmail address.

Click on your username in the top right corner, click Settings > Mail > Auto forwarding and check that nothing has been configured.

Also check Settings > Mail > Rules and ensure no rules have been set up

Re: Email replies to wrong address

Krusson — Wed, 29 May 2024 13:35:29 GMT

Thank you for your response. I have checked in settings and neither auto-forwarding or any rules have been set up. I haven’t created a hotmail account but somehow a reply to has been set up that it all goes to.

Re: Email replies to wrong address

Anonymous — Wed, 29 May 2024 13:36:41 GMT

How are you sending mail, through webmail or an app?

Re: Email replies to wrong address

gg30340 — Wed, 29 May 2024 13:39:11 GMT

Are you using a web browser or are you using an email client or email app on any of your devices?

EDIT. Post crossed with above.

Re: Email replies to wrong address

gg30340 — Wed, 29 May 2024 13:40:31 GMT

Does this happen to all replies or just from one person?

Re: Email replies to wrong address

Krusson — Wed, 29 May 2024 13:42:21 GMT

From the BT App. I’ve just tried from webmail and the email doesn’t seem to be received by the recipient. (I tried sending my daughter an email)

Re: Email replies to wrong address

Krusson — Wed, 29 May 2024 13:44:39 GMT

To all replies

Re: Email replies to wrong address

gg30340 — Wed, 29 May 2024 13:55:58 GMT

Have you checked on your devices that use the app that there is nothing set up in the app as well as checking webmail?

Re: Email replies to wrong address

Krusson — Wed, 29 May 2024 13:58:00 GMT

Yes, I have checked through both the app and the webmail and nothing has been set up on either. I am stumped.

Re: Email replies to wrong address

Anonymous — Wed, 29 May 2024 13:59:36 GMT

I don't use BT email or it's app but try going to Settings > Manage Accounts & go into the settings for that email address & see if there's anything untoward there.

Is this something that's just started happening or was it working previously?

Another option to consider is using a different email app.