https://community.bt.com/t5/General-email-queries/Email-issue/m-p/2386293#M114282 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="btmailError.png" style="width: 842px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/84664iF67BE8F56CCDB9F2/image-size/large?v=v2&amp;px=999" role="button" title="btmailError.png" alt="btmailError.png" /></span></P> Wed, 29 May 2024 17:56:53 GMT asrasher 2024-05-29T17:56:53Z https://community.bt.com/t5/General-email-queries/Email-issue/m-p/2361115#M112711 <P>My daughter has a sub account of my account, but when trying to log on we get a&nbsp;</P><H2>Verify your identity</H2><P>Message with no option, if I log onto my account I can't see her account.</P><P>Please advise.</P><P>TIA</P> Tue, 09 Apr 2024 17:37:15 GMT https://community.bt.com/t5/General-email-queries/Email-issue/m-p/2361115#M112711 dazzzler 2024-04-09T17:37:15Z https://community.bt.com/t5/General-email-queries/Email-issue/m-p/2361132#M112715 <P>Which browser and which device are you using to log on?</P> <P>Are you using the "new" log on page</P> <P><A title="BTMail" href="https://prod-btemailauth.bt.com/81522fe7-47cf-4713-bdb7-b6f7bfe421a6/b2c_1a_rpbt_signin/oauth2/v2.0/authorize?client_id=bf4e9e5e-0d73-46b3-ad02-06f335bd5105&amp;scope=bf4e9e5e-0d73-46b3-ad02-06f335bd5105%20openid%20profile%20offline_access&amp;redirect_uri=https://email.bt.com/mail/saf/sso.jsp&amp;response_type=code&amp;state=7puoaIRNorABHlBfq7S" target="_blank" rel="noopener">BTMail</A>&nbsp;</P> <P>Did you "gift" the email account to her and did she set up her own BTID to accept the account?</P> <P>See link and sub links about "gifting" an email account.</P> <P><A href="https://www.bt.com/help/email/manage-email-account/account-set-up/how-do-i-create-and-activate-a-new-bt-email-address-" target="_blank">Creating BT Email addresses? | BT Help</A></P> <P>&nbsp;</P> Tue, 09 Apr 2024 18:41:20 GMT https://community.bt.com/t5/General-email-queries/Email-issue/m-p/2361132#M112715 gg30340 2024-04-09T18:41:20Z https://community.bt.com/t5/General-email-queries/Email-issue/m-p/2386293#M114282 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="btmailError.png" style="width: 842px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/84664iF67BE8F56CCDB9F2/image-size/large?v=v2&amp;px=999" role="button" title="btmailError.png" alt="btmailError.png" /></span></P> Wed, 29 May 2024 17:56:53 GMT https://community.bt.com/t5/General-email-queries/Email-issue/m-p/2386293#M114282 asrasher 2024-05-29T17:56:53Z