This topic

Help over 50 spam and vile emails coming every day since the new BT email started.

jennie77 — Mon, 10 Jun 2024 13:42:04 GMT

My inbox is being bombarded with emails from all different email address with up to 50 an hour on some days. I am retired and a widow. Some of them have vile titles and it is very upsetting. All I can do is send each one to the spam folder and block the user but still they come. This is all happening since BT changed its email set up. Before this it was working perfectly. Why change something just to make it worse? thanks Jennie

Re: Help over 50 spam and vile emails coming every day since the new BT email started.

JMB11 — Mon, 10 Jun 2024 14:00:52 GMT

I've got that problem too so will be following your thread to see if there is a solution. I use to be able to block mark a chunk of emails and block senders and domains but now you can only do it one by one, with the amount of junk mails that is ridiculous. And like you emails that normally would go into my spam folder is going to my inbox.

Hopefully there is a solution and someone here will be able to enlighten us 🤞🙂

Re: Help over 50 spam and vile emails coming every day since the new BT email started.

jennie77 — Mon, 10 Jun 2024 14:42:28 GMT

I hope so too. It's driving me mad and I think BT are failing us badly!

Re: Help over 50 spam and vile emails coming every day since the new BT email started.

tonysmini018 — Mon, 10 Jun 2024 15:29:46 GMT

It’s not BT, it’s happening on most email servers. The spam bots modify their sending address too often and it gets past the blocked address lists.

Re: Help over 50 spam and vile emails coming every day since the new BT email started.

JMB11 — Mon, 10 Jun 2024 17:45:02 GMT

Yes I understand it's hard to keep on top of the spam emails but what I was querying was that in my spam folder I use to tick several emails (think the max was 50 at one time) and then I could block the sender and also block the domain names/addresses and then delete them all at once, then I'd highlight another group of 50 etc and do it until my spam folder was clear, but with the new update I have to do it one email at a time as if I highlight more than one email the block sender and domain option becomes unclickable. So was wondering if there was a way around it. I've tried via online and via the app and both are the same.

Re: Help over 50 spam and vile emails coming every day since the new BT email started.

Anonymous — Mon, 10 Jun 2024 17:28:00 GMT

@tonysmini018wrote:
It’s not BT, it’s happening on most email servers.

None of the four Gmail addresses I use have seen any increase in spam, never mind to the level reported in this thread.

Re: Help over 50 spam and vile emails coming every day since the new BT email started.

jennie77 — Mon, 10 Jun 2024 18:57:51 GMT

rbz5416 well you are lucky. I didn't make this up!!

Re: Help over 50 spam and vile emails coming every day since the new BT email started.

Anonymous — Mon, 10 Jun 2024 19:04:07 GMT

@jennie77

No luck involved, I just chose to use a competent email provider. I'd urge you to to do the same.

Pretty much every complaint levelled against BT Mail can be solved with one word - Gmail.

Re: Help over 50 spam and vile emails coming every day since the new BT email started.

andydenyer — Tue, 11 Jun 2024 18:16:46 GMT

I want to echo the point made by @JMB11 that you used to be able to tick several emails at a time and then block the domain names/addresses and then delete them all at once. But with the new update you have to do it one email at a time as if you highlight more than one email the block sender and domain option become unclickable. This is something you need to sort, BT, as it's a PITA!

Re: Help over 50 spam and vile emails coming every day since the new BT email started.

landie57 — Wed, 12 Jun 2024 06:30:09 GMT

I noticed a dramatic increase in spam on Sunday 9th June and this has continued. As others have said not happening with gmail. I know in the past when this has happened BT made changes that seemed to resolve the issue.

Re: Help over 50 spam and vile emails coming every day since the new BT email started.

jennie77 — Wed, 12 Jun 2024 16:41:44 GMT

@Anonymous I have had my bt email for over 25 years and have friends all over the world. To change it would be really difficult.

Re: Help over 50 spam and vile emails coming every day since the new BT email started.

jennie77 — Wed, 12 Jun 2024 16:42:39 GMT

@landie57 I hope BT read this and do something quickly!

Re: Help over 50 spam and vile emails coming every day since the new BT email started.

Anonymous — Wed, 12 Jun 2024 16:52:27 GMT

It wouldn't be as difficult as you may imagine.

Create new email address.
Send batch email to all of your contacts advising the change.
Start sending all future email from the new address, possibly with a reminder of the new address in the signature.
Continue to monitor the BT address & any time a message arrives, reply from the new address with a reminder of the address change.
You can also set up a rule in the BT account to forward everything to the new address.
If you use an email client, you can have both accounts within the same client.

You may be pleasantly surprised at how quickly the BT account fizzles out.

Email Spam

Flipperty — Thu, 13 Jun 2024 06:18:56 GMT

In the last week I have been absolutely inundated with spam emails - has something changed?

Re: Help over 50 spam and vile emails coming every day since the new BT email started.

Flipperty — Thu, 13 Jun 2024 06:20:16 GMT

I have just posted the same problem - started a few days back - so annoying

Re: Help over 50 spam and vile emails coming every day since the new BT email started.

Flipperty — Thu, 13 Jun 2024 06:22:48 GMT

Exactly the same for me - strangely we have four Bt email addresses and it is only happenening to one

Re: Help over 50 spam and vile emails coming every day since the new BT email started.

andydenyer — Thu, 13 Jun 2024 11:10:34 GMT

It's happening to two of the three BT email addresses we have. I keep marking them as spam and blocking the domains they are coming from, but they are still coming through.

Re: Help over 50 spam and vile emails coming every day since the new BT email started.

WSH — Thu, 13 Jun 2024 11:56:16 GMT

The system I’ve worked for years is one email address for friends and family. A second one for business, banks, utilities etc. And a third one for any muppets that feel they must have an address before you can use their website etc. Suffice it so say, the third one gets replaced periodically.

I don’t use BT mail but this system has always worked well for me with the providers I do use.

Re: Help over 50 spam and vile emails coming every day since the new BT email started.

Andy_N — Thu, 13 Jun 2024 12:18:54 GMT

@Anonymouswrote:
It wouldn't be as difficult as you may imagine.
Create new email address.
Send batch email to all of your contacts advising the change.
Start sending all future email from the new address, possibly with a reminder of the new address in the signature.
Continue to monitor the BT address & any time a message arrives, reply from the new address with a reminder of the address change.
You can also set up a rule in the BT account to forward everything to the new address.
If you use an email client, you can have both accounts within the same client.
You may be pleasantly surprised at how quickly the BT account fizzles out.

In addition, which can take a little extra time - is to change all website logins that currently use your btinternet email address as the login ID.

Re: Help over 50 spam and vile emails coming every day since the new BT email started.

Anonymous — Thu, 13 Jun 2024 12:35:07 GMT

@Andy_Nwrote:
In addition, which can take a little extra time - is to change all website logins that currently use your btinternet email address as the login ID.

Fair point, but that could be done each time you log onto a site after the change, rather than having to do them all at once. Although the BT email address will remain live, so can continue to be used if in a hurry. Just like with a PAYG mobile, just need to send the occasional email from the BT address to the new one to keep it live.