This topic

Re: Managing BT Email now migrated to EE

4ndyR00 — Tue, 11 Jun 2024 14:22:32 GMT

Hi,

not sure who or how to contact anybody about this, but having the same issue since transferring over.

Re: Managing BT Email now migrated to EE

Keith_Beddoe — Tue, 11 Jun 2024 14:24:15 GMT

As you are now an EE customer, you need to post on the EE forum https://community.ee.co.uk/

EE are a separate company within the BT Group.

Re: Managing BT Email now migrated to EE

4ndyR00 — Tue, 11 Jun 2024 14:28:55 GMT

It is the BT element that i still have that isnt working though. I can see my broadband and everything has move if i login with my BT id, if i select the EE account in my bt it says manage email but then says i am not the account holder.

Re: Managing BT Email now migrated to EE

Keith_Beddoe — Tue, 11 Jun 2024 14:30:41 GMT

Try calling or messaging the technical support team on this link Fix email | BT Help

Re: Managing BT Email now migrated to EE

iggyb — Wed, 12 Jun 2024 08:09:29 GMT

My problem was fixed by BT support team. They moved the email product back to my original BT account. As far as I understand the situation New EE does not offer an email account.