This topic

We are experiencing issues with the service, please try again later

Po2 — Sun, 16 Jun 2024 06:42:13 GMT

Please, please can anyone help. I am unable to see emails in my inbox. A message appears "Error, We are experiencing issues with the service, please try again later". I have tried clearing cookies / cache, switched router off and on, tried different devices. Spent hours on the useless chatbot that just goes round in circles asking the same irrelevant questions. No answer on the phone helpline. Been 3 days now. Any advice would be very welcome, I'm at my wit's end. Thanks.

Re: We are experiencing issues with the service, please try again later

Keith_Beddoe — Sun, 16 Jun 2024 06:49:52 GMT

@Po2

Are you a business or a residential customer, as there were recently reported issue on the BT Business service?

Re: We are experiencing issues with the service, please try again later

Po2 — Sun, 16 Jun 2024 07:09:45 GMT

Residential

Re: We are experiencing issues with the service, please try again later

Keith_Beddoe — Sun, 16 Jun 2024 07:18:40 GMT

Thanks, just making sure you are posting on the correct forum.

Re: We are experiencing issues with the service, please try again later

dhandley — Mon, 17 Jun 2024 18:49:45 GMT

did you get anywhere

Re: We are experiencing issues with the service, please try again later

dhandley — Mon, 17 Jun 2024 18:52:14 GMT

did you get anywhere with this problem

Re: We are experiencing issues with the service, please try again later

Adriangeeturner — Tue, 18 Jun 2024 07:36:10 GMT

I am getting the same, have you had anyone comeback to you on this, it works ok on my phone but not on the laptop.

Re: We are experiencing issues with the service, please try again later

DavidR3 — Tue, 18 Jun 2024 08:10:48 GMT

I have been experiencing the same problem for a week. Only on laptop. iPad and iPhone no problem. I am a residential custome.

Re: We are experiencing issues with the service, please try again later

gg30340 — Tue, 18 Jun 2024 10:22:26 GMT

Have tried turning your BT Hub off for about 30 minutes.

This should force a change of IP address and a new connection to the BT email servers which if your problem is related to a BT server may resolve the problem.

If that does not fix it I suspect you will need the intervention of the moderators to pass the problem to the BT email Team.

Re: We are experiencing issues with the service, please try again later

Po2 — Fri, 21 Jun 2024 05:34:56 GMT

I got a response from the bt chat. Suggested I download the bt app and open my emails from that. It seems to have worked. No idea what's causing the problem, said it must just be me as nothing wrong at bt! But clearly not as other people are experiencing the same!

Re: We are experiencing issues with the service, please try again later

PaddyB — Fri, 21 Jun 2024 08:18:34 GMT

Hi Everyone,

We believe that this error has been fixed. Please can you retest and let me know how you get on?

Thanks,

Paddy

Re: We are experiencing issues with the service, please try again later

dhandley — Fri, 21 Jun 2024 08:52:00 GMT

Well I still have racks of missing emails this.morning and have logged a fresh call. Having tested things this morning the emails I sent appeared but and have now gone again

Doug

Re: We are experiencing issues with the service, please try again later

PaddyB — Fri, 21 Jun 2024 09:19:00 GMT

Hi @dhandley,

Thank you for getting back to me. Can you try disabling conversation view.

Thanks,

Paddy

Re: We are experiencing issues with the service, please try again later

dhandley — Fri, 21 Jun 2024 12:54:35 GMT

Conversation. View is already disabled

Re: We are experiencing issues with the service, please try again later

dhandley — Fri, 21 Jun 2024 15:52:19 GMT

What I don't understand is that on another account d*******@btinternet.com I have a folder showing as b***** in this folder I can see the 2 emails 1 sent earlier this week and a test email today. I have no additional accounts added to **********@btinternet.com. B*****@ tinternet.com was atta he'd at the weekend when everything started to go wrong. Which all started when I received a message saying BT were experiencing problems.

Re: We are experiencing issues with the service, please try again later

PaddyB — Fri, 21 Jun 2024 12:58:29 GMT

Hi @dhandley,

Thank you for posting back. I've edited your post to remove your email address as this is a public forum. If you send me your details I'll get the email team to investigate.

I have sent you a private message with instructions on how to contact the team. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

Re: We are experiencing issues with the service, please try again later

dhandley — Fri, 21 Jun 2024 13:33:54 GMT

Thanks mate I've got a call open this morning with bt email tech support.

The whole thing baffles

Re: We are experiencing issues with the service, please try again later

dhandley — Fri, 21 Jun 2024 13:38:08 GMT

Sorry it baffles Sunday was strange as it all happened it seemed security principles had gotten merged together and accounts had merged one account could.view another's content. I created a sub folder and copied not moved the inbox content into it. Half an hour layer the wife watched as the inbox emptied itself and the folder I created disappeared shortly afterwards

Re: We are experiencing issues with the service, please try again later

DrChristopher — Mon, 24 Jun 2024 19:56:50 GMT

I have three machines getting my btinternet emails.

My ipad (apple) has received all my emails - but I do not wish to work from this one.

My samsung phone stopped receiving emails at 21.21 last evening (Sunday) and did not get anymore until today at 16.35 - although on my ipad there are 26 emails that have not appeared on my phone during the time emails were not being received on my phone.

My laptop/desktop (hp) has since starting up this morning continually displayed We are experiencing issues with the service, please try again later and no emails have appeared today.

WHY IS THIS HAPPENING? I NEED TO GET TO MY EMAILS ON MY laptop/desktop.

Re: We are experiencing issues with the service, please try again later

whwhwhw — Sat, 15 Feb 2025 09:01:47 GMT

this problem IS STILL AFFECTING ME on my laptop.

Disappointed that this forum cannot help - Why cannot a sage tell us EXACTLY what is the problem you solved... or CLAIM to have solved...