This topic

Inbox won't load emails

Bettyblue1 — Fri, 14 Jun 2024 15:20:59 GMT

Hi, I'm really struggling and would really appreciate some help please.

For the last 24/36 hours my Inbox takes a while to load then nothing and I get the message '' We are experiencing issues with the service, please try again later.''

I can send emails fine and spam, trash, drafts are all normal.

I have just spent an hour with an online BT assistant to no avail. I have logged out and in again several times, changed my password, cleared cache, tried laptop, phone and husband's phone on Chrome, Edge and bt web all with the same fault.

Please, please can someone help?

Re: BT email In box not showing mails

Bettyblue1 — Fri, 14 Jun 2024 19:17:21 GMT

I'm in exactly the same boat.

I wasted hours this afternoon and am still no further forwards. I am self employed and customers often contact me via email. This is not only driving me mad, it's costing me money!

PLEASE, PLEASE can someone help us sort this out?

Re: Cannot see emails in Inbox

Bettyblue1 — Fri, 14 Jun 2024 19:22:36 GMT

I've exactly the same issue except that I also have the problem on my and my husband's phones.

Did you ever find a solution please?

Re: Cannot see emails in Inbox

Keith_Beddoe — Fri, 14 Jun 2024 19:27:47 GMT

@Bettyblue1

Perhaps you should use a proper business grade service instead of using a residential service which is not intended for commercial usage, and is forbidden in the T&Cs.

https://business.bt.com/help/article/email-security-and-hosting/email/comparing-bus-email-lite-microsoft-office-365/

Re: Cannot see emails in Inbox

Bettyblue1 — Fri, 14 Jun 2024 19:34:12 GMT

Our BT account is a business one.

Re: Cannot see emails in Inbox

gg30340 — Fri, 14 Jun 2024 19:37:51 GMT

If you are a BT business user you will need to post on the BT Business Forum.

Home - BT Business Community

Re: Cannot see emails in Inbox

Keith_Beddoe — Fri, 14 Jun 2024 19:38:58 GMT

@Bettyblue1

This is the BT Residential Customers forum, so nobody can help here.

As you are a business user, please could you post on the BT Business forum at http://business.forums.bt.com/

Thanks

Re: Cannot see emails in Inbox

Bettyblue1 — Fri, 14 Jun 2024 19:56:20 GMT

Many thanks, I'll try that, I didn't realise there were seperate forums, although it seems the problem is not just mine.

Re: Cannot see emails in Inbox

Keith_Beddoe — Fri, 14 Jun 2024 20:00:04 GMT

Residential email servers are different, and are always giving problems.

Re: Cannot see emails in Inbox

gg30340 — Fri, 14 Jun 2024 20:00:42 GMT

This forum is for BT residential users. If the problem is with a business account the moderators of this forum do not have access to business accounts so would be unable to assist if required.

Re: Cannot see emails in Inbox

FioA — Tue, 18 Jun 2024 09:12:04 GMT

I'm struggling with tis too which has gone on for nearly a week. As a residential user I have never experienced this or anything like it before. I can see the Inbox on the App on the phone but really need to use the computer daily. Has anyone got any further with this? I have also spent several hours on the phone to BT to no avail.

Re: Inbox won't load emails

FioA — Tue, 18 Jun 2024 10:11:16 GMT

If you start writing an email on the app/phone it will go into your drafts. Then you can write it in the normal way if, like mine, drafts are accessible. Bloody faff but it's easier than doing the whole thing on the phone, especially if its a long email you need to write.

Re: Inbox won't load emails

gg30340 — Tue, 18 Jun 2024 10:17:38 GMT

This may sound a bit odd but have tried turning your BT Hub off for about 30 minutes.

This should force a change of IP address and a new connection to the BT email servers which if your problem is related to a BT server may resolve the problem.

If that does not fix it I suspect you will need the intervention of the moderators to pass the problem to the BT email Team.

Re: Inbox won't load emails

dtb203 — Tue, 18 Jun 2024 10:27:44 GMT

Hi gg30340,

Thanks for the reply. I don't have a BT hub (the email was set up for me around 15 years ago by parents who had BT as their internet provider).

How can I get in contact with a moderator / a member of the BT email team?

Many thanks

Re: Inbox won't load emails

Keith_Beddoe — Tue, 18 Jun 2024 11:25:58 GMT

@dtb203

I'd recommend calling or messaging the technical support team on this link Fix email | BT Help

Re: Inbox won't load emails

gg30340 — Tue, 18 Jun 2024 15:07:19 GMT

The same advice applies regardless of which router you are using. It is done to get you a new IP address.