This topic

BT Mail new format

Meg-27 — Thu, 20 Jun 2024 09:42:01 GMT

Since the change to the new format, trying to do anything after dealing with a few emails the system hangs and I have to close the program then go back in which is extremely infuriating and time consuming. Is there a fix for this or is BT likely at any time in the near future to fix it?

Re: BT Mail new format

gg30340 — Thu, 20 Jun 2024 12:31:16 GMT

To save repeating everything.

See links

https://community.bt.com/t5/Email/Webmail-migration-update/td-p/2348407

https://community.bt.com/t5/Email/BT-Webmail-Feedback-v2-post-16th-April-release/td-p/2376642

https://community.bt.com/t5/Email/BT-Webmail-Work-Arounds/td-p/2353424

There are other threads about the email "upgrade" which I'm sure you will find by looking through the email board of the forum.

Re: BT Mail new format

Meg-27 — Tue, 25 Jun 2024 10:10:43 GMT

I'm sorry but none of the threads solve my problem. I have been using BT's email since email first introduced which was obviously many years aga and have their original email address. I have never in all this time had so much trouble with any of their updates or even in fact when they split from yahoo. Unless the issur is resolved soon I think I will be changing email provider which is a pain after so many years

Re: BT Mail new format

licquorice — Tue, 25 Jun 2024 10:54:37 GMT

You don't need to change email provider, simply change the way you access it. Use a free mail client such as Thunderbird or EmClient rather than webmail.

The problems are not with the service, just the awful user interface of webmail.

Re: BT Mail new format

Meg-27 — Tue, 25 Jun 2024 12:50:20 GMT

As previously stated I have basic mail therefore cannot use an mail client