This topic

BT email In box not showing mails

Rod1883 — Tue, 11 Jun 2024 07:50:58 GMT

Since sometime last evening I've been unable to see anything in my in box. All I see is an Error message box that says 'Sorry we are experiencing issues with the service. Please try again later.' When I click OK in that message all I see is the In box page with 'No message found'. I can see that new messages arrive as they flag up when they arrive but can't see the messages

I can see all the mails in the outbox, the drafts, the spam etc etc.

I've tried rebooting and signing out and back in but still unable to see anything in the inbox.

Any thoughts please?

Re: BT email In box not showing mails

Rod1883 — Tue, 11 Jun 2024 09:27:01 GMT

Since posting I've spent an hour and a half plus on the on-line chat to BT. I've tried clearing all cookies/cache with no improvement. I've tried a different browser (I use Edge, but downloaded and tried Chrome) - no change, still not seeing anything in the inbox, although I can see the stuff in every other folder, outbox, spam etc. I can also see when new emails arrive when the little blue warning box pops up, but I then don't see them or any of the others in the inbox itself. All very frustrating - especially when the chat with BT timed itself out and disappeared!

Come on BT this isn't customer service!

Re: BT email In box not showing mails

Rod1883 — Sat, 15 Jun 2024 10:43:54 GMT

This is still an issue for me over four days/72 hours later - when after a second on line chat and resetting passwords numerous times and checking other settings, I was promised off line support in a timescale of 24 to 72 hours. No offline support has yet materialised.

I can't see any emails in my inbox, but all other folders , sent, spam, trash all work OK. Thankfully I can see the inbox emails on my mobile but it is really frustrating and annoying that it's not working on my laptop. Can anyone offer any thoughts/advice please?

Rod

Re: BT email In box not showing mails

Po2 — Sun, 16 Jun 2024 06:44:25 GMT

Have you found a solution? I'm having exactly the same problem and can't get in touch with anyone at BT. I just don't know what to do!!!

Re: BT email In box not showing mails

Rod1883 — Sun, 16 Jun 2024 07:18:49 GMT

No - I still have the issue and as I posted yesterday, the promised support has not happened. Thankfully I can see my in box on my mobile (although not all the older emails can be accessed that way which may become an issue if/when I need to find something older than a few months). I shall see if I can access help again, probably tomorrow. This may push me away from BT for broadband, email etc.......

Re: BT email In box not showing mails

Keith_Beddoe — Sun, 16 Jun 2024 07:32:05 GMT

Many ISPs, like BT. no longer provide an email service for new customers, as there are plenty of free ones, like Gmail, that work reliably.

Re: BT email In box not showing mails

Rod1883 — Sun, 16 Jun 2024 07:48:33 GMT

Thanks Keith.

I have a Gmail account as well as my BT email. The Gmail account is much newer and I have tended to use it for certain things rather than everything. It's been useful having two accounts for various reasons. The BT debacle is frustrating because I will lose a lot of historical communication, some with personal/emotional meaning to me, if I can't get it back. As I posted earlier I will chase it up again with BT tomorrow.

It does seem that a number of people have this issue so I'm hoping that it is something that BT are aware of and may resolve for us all at some point.

Re: BT email In box not showing mails

Keith_Beddoe — Sun, 16 Jun 2024 07:59:24 GMT

@Rod1883

You could try using an email client like Thunderbird, configured as IMAP. You should then see all your folders, and if you also add your Gmail account, you can copy the BT contents over to Gmail easily. It also gives you the means to make a backup copy of all your mail.

Re: BT email In box not showing mails

Rod1883 — Sun, 16 Jun 2024 08:08:57 GMT

Thanks Keith

I admit I'll have to look up what all that means! I will chase BT again tomorrow as well.

Rod

Re: BT email In box not showing mails

Keith_Beddoe — Sun, 16 Jun 2024 08:13:57 GMT

https://www.thunderbird.net/en-GB/

Re: BT email In box not showing mails

Rod1883 — Sun, 16 Jun 2024 08:18:53 GMT

Thanks again. I'll look into this

Re: BT email In box not showing mails

Keith_Beddoe — Sun, 16 Jun 2024 08:30:15 GMT

Thunderbird normally defaults to IMAP. What that means is that it replicates all of the folders stored on the BT servers, so you can still use webmail if you need to, and any changes to the Thunderbird folders, are replicated on the BT servers as well.

If you have a lot of mail stored on the BT servers, Thunderbird can take a while to download it locally. Also yo need to have enough spare storage space on you PC, to keep all of the mail and any attachments.

You can configure it to download mail headers only. Then you can select which message you want to read, and it will download it for you. That takes up very little space, but you do not have a local copy of all your mail.

Mail headers take up very little space.

https://support.mozilla.org/en-US/questions/1327579

"Thunderbird will download headers in all cases to build the local index so it can show what mail is in the folder.

If you turn off the option in account settings > synchronization and storage to keep messages in all folders for this account on this computer then unless you set individual folder options in advanced, only headers for the account will be downloaded. Turn it on and you get the whole message"

Re: BT email In box not showing mails

Po2 — Sun, 16 Jun 2024 09:14:44 GMT

I've just managed to get a response on the bt chatbot. Suggested I download the bt email app. It seems to have worked as I can see my inbox messages on the app. I only had problems since the recent bt changes to the look of the emails, it must be connected to that.

Re: BT email In box not showing mails

Rod1883 — Sun, 16 Jun 2024 09:21:40 GMT

Is that on your laptop, or on a mobile phone?
If it's on the mobile phone can you see all your inbox or only the last few months or so?

Re: BT email In box not showing mails

Lewismg21 — Mon, 17 Jun 2024 06:37:58 GMT

I have been having the same issue for over a week. I had hoped that BT would hav sorted this by now.

I am able to view my Inbox on my mobile phone so have been managing that way but not ideal

Re: BT email In box not showing mails

Rod1883 — Fri, 21 Jun 2024 08:10:50 GMT

Well the problem seems to have been resolved, presumably by BT although I didn't receive the promised contact from 'offline' support. My inbox reappeared a day or so ago and so far hasn't reverted to the 'having an issue, try again' error message. I'll leave this thread open if I may for another day or three before flagging/closing it as resolved just to be sure it is a permanent fix.

Re: BT email In box not showing mails

ian1covkid — Fri, 21 Jun 2024 11:30:27 GMT

I had the same problem which has now resolved itself.

My latest problem is that web mail online on a PC, I can only see the top 50 emails in my inbox and cant scroll down the list to see any more.

Sent emails works exactly as expected and you can scroll down as far as you like.

I spent 50 minutes on chat yesterday reporting it to BT and have a reference number.

It was the same on multiple browsers and multiple computers.

Is it just me?

Re: BT email In box not showing mails

Lewismg21 — Fri, 21 Jun 2024 11:54:39 GMT

No it's not just you.

I assumed the prob;em had been fixed but after reading your post I checked my inbox and I only have emails sent over the last couple of days.

Not sure what is going on.

Re: BT email In box not showing mails

Rod1883 — Fri, 21 Jun 2024 13:19:17 GMT

Same here! I hadn't looked closely enough and I have that same issue - only a day or two's emails in the inbox and it won't scroll/page down any further. The search function works though and older emails can be accessed that way but it is clearly still not completely right.

Edit - thinking about it this limit on the size of the inbox has only happened overnight/today as yesterday I'm sure I successfully went back far more than 50 emails to find one that I needed to respond to without using search.

Re: BT email In box not showing mails

MarkPotter — Sun, 23 Jun 2024 11:56:24 GMT

Having same problem.