https://community.bt.com/t5/General-email-queries/btconnect-com-unable-to-access-master-account/m-p/2391646#M115071 <P>I’m a BT employee and have a number of btconnect.com email addresses that my family use.</P><P>When I log into the BT business page I'm asked to start a migration process for which I need an account number.</P><P>Unfortunately my BT.com account number is not recognised so I'm effectively locked out of my master account.</P><P>Any help you can offer will be greatly appreciated.</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="lnjxc02_0-1719575331041.png" style="width: 400px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/84821i05150BC025594142/image-size/medium?v=v2&amp;px=400" role="button" title="lnjxc02_0-1719575331041.png" alt="lnjxc02_0-1719575331041.png" /></span></P><P>&nbsp;</P> Fri, 28 Jun 2024 11:53:38 GMT lnjxc02 2024-06-28T11:53:38Z https://community.bt.com/t5/General-email-queries/btconnect-com-unable-to-access-master-account/m-p/2391646#M115071 <P>I’m a BT employee and have a number of btconnect.com email addresses that my family use.</P><P>When I log into the BT business page I'm asked to start a migration process for which I need an account number.</P><P>Unfortunately my BT.com account number is not recognised so I'm effectively locked out of my master account.</P><P>Any help you can offer will be greatly appreciated.</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="lnjxc02_0-1719575331041.png" style="width: 400px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/84821i05150BC025594142/image-size/medium?v=v2&amp;px=400" role="button" title="lnjxc02_0-1719575331041.png" alt="lnjxc02_0-1719575331041.png" /></span></P><P>&nbsp;</P> Fri, 28 Jun 2024 11:53:38 GMT https://community.bt.com/t5/General-email-queries/btconnect-com-unable-to-access-master-account/m-p/2391646#M115071 lnjxc02 2024-06-28T11:53:38Z https://community.bt.com/t5/General-email-queries/btconnect-com-unable-to-access-master-account/m-p/2391647#M115072 <P><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/337393">@lnjxc02</a></P> <P>Welcome to the BT Residential Customers forum</P> <P>As you have a business account, please could you post on the BT Business forum at <A href="http://business.forums.bt.com//" target="_self">http://business.forums.bt.com/</A></P> <P>Thanks</P> <P>&nbsp;</P> Fri, 28 Jun 2024 11:56:00 GMT https://community.bt.com/t5/General-email-queries/btconnect-com-unable-to-access-master-account/m-p/2391647#M115072 Keith_Beddoe 2024-06-28T11:56:00Z https://community.bt.com/t5/General-email-queries/btconnect-com-unable-to-access-master-account/m-p/2391648#M115073 will do - thank you, Fri, 28 Jun 2024 11:57:52 GMT https://community.bt.com/t5/General-email-queries/btconnect-com-unable-to-access-master-account/m-p/2391648#M115073 lnjxc02 2024-06-28T11:57:52Z