This topic

Moving emails to sub folders

Cliverh — Sun, 28 Jan 2024 13:50:28 GMT

With the new email software, I have problems with moving emails to sub sub folders. Using the 'Move to' option I can move an email to the first sub folder and the following list of sub folders are displayed but if I move the cursor into that list of next sub folders the system reverts back to the initial list of folders.

Re: Moving emails to sub folders

gg30340 — Sun, 28 Jan 2024 13:57:55 GMT

I use Windows and Edge and it works as expect and I can not replicate your problem.

What browser and operating system are you using?

Re: Moving emails to sub folders

Suey — Sun, 28 Jan 2024 16:27:35 GMT

Hi, my husband is having the same issue. So I just checked the various browsers.

He normally uses Firefox, the folder sub system does not work on there.

Tried AVG browser and it doesn’t work on there either.

Tried Edge and yes it works

The problem is the in Firefox and AVG the sub folders open to the right and do not stay open to be able to move the email.

in Edge the sub folders open to the left and they do stay open to be able to move the emails.

it is most frustrating, tried to open a dialogue with BT last night but they are just sending it up the line, with no promise of a resolution.

Re: Moving emails to sub folders

Suey — Sun, 28 Jan 2024 17:03:24 GMT

Hi please see my comment on this post re various browsers.

Re: Moving emails to sub folders

gg30340 — Sun, 28 Jan 2024 18:24:58 GMT

I have just tried it on Firefox Version 122.0, Chrome Version 121.06.6167.86 and on Opera Version 106.0.4998.52 and the move feature works on all of them the way it should.

I do not have the AVG browser and have no intention of downloading it.

What device are you using and what operating system.

Re: Moving emails to sub folders

Suey — Sun, 28 Jan 2024 18:15:37 GMT

Ok have tried AVG again and that is fine, edge is also ok.

Firefox, we are using version 122.0 (64 bit) and it is useless on that, so don’t understand why yours is working

Re: Moving emails to sub folders

gg30340 — Sun, 28 Jan 2024 18:26:24 GMT

@Suey

Sorry, my typo I checked using Firefox version 122.0. I have corrected my post.

Re: Moving emails to sub folders

Cliverh — Fri, 02 Feb 2024 12:22:13 GMT

My computer uses win 10 and Chrome no problem with 'MoveTo'

My wife's computer uses win 10 and Firefox and cannot go as far as sub folder 3.

Thanks for the help.

Re: Moving emails to sub folders

Suey — Fri, 02 Feb 2024 18:54:26 GMT

Hi - I sorted my husband's firefox by taking the following action -

cleared the cache

Reset the browser Zoom to 100%

Refreshed the browser

It then worked, although the text is larger than it was

Hope this helps

Re: Moving emails to sub folders

IanLoughlin — Sat, 29 Jun 2024 11:00:40 GMT

I have the same problem. I'm using W11 and Chrome (latest version). When I try to move an email to a sub-folder the list of sub-folders disappears before I can move the email to it. If I persevere it works after about 4/5 attempts. Clearly some sort of race condition.

Re: Moving emails to sub folders

Suey — Sat, 29 Jun 2024 21:03:59 GMT

Its a nightmare - the other thing you need to watch out for is that once you have moved or deleted an email the system automatically highlights the email next email down, so if you don't notice and highlight another email to move or delete it, the system automatically deletes or moves the one it has highlighted - Before I realised this was happening I kept losing emails and then accusing people of not replying saying I hadn't received emails when they had sent them. The system is far from user friendly on a PC - mostly I end up resorting to dealing with emails through my iphone or ipad.

Re: Moving emails to sub folders

licquorice — Sat, 29 Jun 2024 21:14:42 GMT

Presumably using a mail app. Here's an idea, why not use a mail app (client) on your PC instead of webmail. Thunderbird and EmClient are both free.

Re: Moving emails to sub folders

gg30340 — Sat, 29 Jun 2024 22:26:53 GMT

@Suey wrote:

Its a nightmare - the other thing you need to watch out for is that once you have moved or deleted an email the system automatically highlights the email next email down, so if you don't notice and highlight another email to move or delete it, the system automatically deletes or moves the one it has highlighted - Before I realised this was happening I kept losing emails and then accusing people of not replying saying I hadn't received emails when they had sent them. The system is far from user friendly on a PC - mostly I end up resorting to dealing with emails through my iphone or ipad.

To stop the next email being selected when moving or deleting an email go to the settings found by clicking on your user name at the top right then go to “Mail” in the left hand column. Then in the General Settings untick the box “View next mail after delete/move”. Then click “Save”.

Re: Moving emails to sub folders

Aljaha — Sun, 30 Jun 2024 16:18:00 GMT

I normally just drag the email to the folder listed on the side but did try move to and yes the sub-folders disappear.

I then tried using the down triangle at the top of the opened email and it worked that way.

Re: Moving emails to sub folders

Suey — Sun, 30 Jun 2024 19:34:00 GMT

thank you - that has solved the problem

Re: Moving emails to sub folders

Suey — Sun, 30 Jun 2024 19:38:19 GMT

I am logging into email through the BT website