This topic

BT not deleting Deleted emails from Outlook 2007 - when Outlook 2007 is closed.

PatriciaW — Mon, 01 Jul 2024 15:03:27 GMT

Hi to the BT community. I’m using Outlook 2007 IMAP as my email program. Until last week with Outlook 2007 closed – My BT email deleted my deleted items. But for some odd reason it’s not deleted any deleted emails for a week. My inbox is now clogged up with over 550 emails. Has anyone got any ideas how to sort it out please?

Thanks,

Patricia W

Re: BT not deleting Deleted emails from Outlook 2007 - when Outlook 2007 is closed.

licquorice — Mon, 01 Jul 2024 15:46:41 GMT

If Outlook isn't moving deleted emails to the trash folder, it would appear that the problem lies with Outlook 2007.

Are mails deleted if you select Shift and Delete to delete them permanently rather than moving them to trash.

Re: BT not deleting Deleted emails from Outlook 2007 - when Outlook 2007 is closed.

PatriciaW — Mon, 01 Jul 2024 18:48:58 GMT

Hi again.

I've put the office disc in and repaired Outlook 2007. Also tried shift and delete - still the same.

I'm using Windows 10 pro build no 22H2

Re: BT not deleting Deleted emails from Outlook 2007 - when Outlook 2007 is closed.

licquorice — Mon, 01 Jul 2024 18:54:17 GMT

So what exactly happens?

Are you saying that when you delete a mail it is moved from the Inbox to Trash but when you close and reopen Outlook it reverts back to the Inbox?

Re: BT not deleting Deleted emails from Outlook 2007 - when Outlook 2007 is closed.

PatriciaW — Tue, 02 Jul 2024 09:07:05 GMT

It never gets deleted

Re: BT not deleting Deleted emails from Outlook 2007 - when Outlook 2007 is closed.

licquorice — Tue, 02 Jul 2024 13:12:05 GMT

Please answer the question asked. What EXACTLY happens.

You select an email for deletion, press delete, then what happens?

Re: BT not deleting Deleted emails from Outlook 2007 - when Outlook 2007 is closed.

PatriciaW — Tue, 02 Jul 2024 15:27:53 GMT

Nothing gets deleted from Outlook 2007. My email account is an IMAP account. Nothing gets deleted from the BT webmail page.

Re: BT not deleting Deleted emails from Outlook 2007 - when Outlook 2007 is closed.

PatriciaW — Tue, 02 Jul 2024 15:31:20 GMT

I select an email for deletion - Outlook 2007 just puts a line though it.

Re: BT not deleting Deleted emails from Outlook 2007 - when Outlook 2007 is closed.

licquorice — Tue, 02 Jul 2024 15:37:16 GMT

What happens if you try deleting an email in webmail?

Re: BT not deleting Deleted emails from Outlook 2007 - when Outlook 2007 is closed.

VeteranISPUser — Tue, 02 Jul 2024 15:55:24 GMT

Hi @PatriciaW

The support for Outlook 2007 ended on October 10 2017. It can no longer be trusted to do anything correctly and certainly no longer secure and you are open to serious and potentially harmful security risks. Perhaps time to upgrade?

https://support.microsoft.com/en-gb/office/end-of-support-for-office-2007-942272d3-bd72-4944-9f82-02ed307cf934

Re: BT not deleting Deleted emails from Outlook 2007 - when Outlook 2007 is closed.

licquorice — Tue, 02 Jul 2024 15:55:17 GMT

@PatriciaW what happens when you purge the account in Outlook 2007.

Definitely agree with @VeteranISPUser regards age and vulnerability of Outlook2007.

Give the free EmClient a whirl if you don't want to upgrade Office. https://www.emclient.com/

Re: BT not deleting Deleted emails from Outlook 2007 - when Outlook 2007 is closed.

PatriciaW — Tue, 02 Jul 2024 16:48:42 GMT

Thanks. I'll either do that or buy another versi9on of Office. I'll need to when Windows 10 support finishes anyway.

Re: BT not deleting Deleted emails from Outlook 2007 - when Outlook 2007 is closed.

PatriciaW — Tue, 02 Jul 2024 17:11:10 GMT

I think I'm going to upgrade Office. Does anyone know if I go to Office 365(or whatever it's called now) will I still be able to view letters written years ago on Office 2007.

Re: BT not deleting Deleted emails from Outlook 2007 - when Outlook 2007 is closed.

licquorice — Tue, 02 Jul 2024 17:19:32 GMT

Before forking out for a new version of MS Office, give the free Libre Office a try. Documents written in old versions of Office can be read. It doesn't have a mail client but EmClient works just fine.

https://www.libreoffice.org/

Re: BT not deleting Deleted emails from Outlook 2007 - when Outlook 2007 is closed.

PatriciaW — Tue, 02 Jul 2024 18:18:17 GMT

Thanks. I'll do that.

Re: BT not deleting Deleted emails from Outlook 2007 - when Outlook 2007 is closed.

VeteranISPUser — Tue, 02 Jul 2024 20:00:11 GMT

@PatriciaWwrote:
I think I'm going to upgrade Office. Does anyone know if I go to Office 365(or whatever it's called now) will I still be able to view letters written years ago on Office 2007.

Hi @PatriciaW It is called Microsoft 365 and yes it will open/edit documents from the last century, right back to the very first office documents 😀