This topic

Email Access Denied

Pez35 — Mon, 01 Jul 2024 17:18:10 GMT

Hi,

@DanielS appeared in a thread titled "Email Access" to be able to help @caz270 to access their email account.

I have a Btconnect.com email account and my password no longer works. This is a recent event and I have since spent many happy hours on the phone to India. I was sent a temporary password to allow me to log in to BT.com and change my details on that account, which I did, but I still cannot access my email via MS 365 Sign-in.

This email address has been with me for 20+ years, and is embedded in many practical aspects of my life. Losing access to it is extremely disruptive.

Can anyone help please ?

Many thanks.

Re: Email Access Denied

licquorice — Mon, 01 Jul 2024 17:23:04 GMT

This is the BT residential forum, you need to post on the business forum.

https://business.forums.bt.com/

Re: Email Access Denied

Pez35 — Mon, 01 Jul 2024 17:25:03 GMT

Ok. Thanks.

Re: Email access

Pez35 — Mon, 01 Jul 2024 17:59:13 GMT

Email Access Denied

Hi @DanielS .

In this thread you appeared to be able to help @caz270 to access their email account.

I was unable to migrate my account on BT.com, as I didn't have the account number. I do now, but the migration option appears inoperative. I am very stuck.

This email address has been with me for 20+ years, and is embedded in many practical aspects of my life. Losing access to it is extremely disruptive.

Can anyone help please ?

Many thanks.

Re: Email access

licquorice — Mon, 01 Jul 2024 18:16:46 GMT

As posted on your own thread, this is the residential forum. No-one here can help with a business email address. You need to post on the business forum.

https://business.forums.bt.com/

Re: Email access

Pez35 — Mon, 01 Jul 2024 18:19:11 GMT

Apologies. I thought I had.

Re: Email access

Keith_Beddoe — Mon, 01 Jul 2024 18:53:45 GMT

You have now 🙂

https://business.forums.bt.com/t5/Email-and-hosting/Email-Access-Denied/m-p/91965