This topic

Adding email to iPhone

BonniesMum — Wed, 03 Jul 2024 12:46:09 GMT

How can I add my bt email to my iPhone? It was attached, I removed it because it said there was an error and now I cannot add it again. I get the message mail.btinternet.com is not responding. I have been on chats twice all they do is point out the obvious -change your password, turn off your phone and then try again. I have done this several times (before contacting chat) and it doesn't work, I have checked it is IMAP and no POP and it still wont work. Can anyone help.

Re: Adding email to iPhone

gg30340 — Wed, 03 Jul 2024 13:41:24 GMT

Have you tried adding it manually rather than letting the automatic set up do it.

To do that select the option "Other. See link

Add an email account – Apple Support (UK)

The settings you will need are in this link

BT Email server settings | BT Help

If you are not at first offered the option to set up IMAP, enter an incorrect password and the iPhone will try to connect and fail and you will then be offered the IMAP option.

Re: Adding email to iPhone

BonniesMum — Wed, 03 Jul 2024 13:48:50 GMT

I just get a message saying "The IMAP server mail.btinternet.com doesn't support Password authentication. Please check your account settings and try again.

As far as I am aware my account settings are okay.

Re: Adding email to iPhone

gspearson — Wed, 03 Jul 2024 13:50:14 GMT

We went over this some months ago, with lots of people (including me) having teh problem. The non-intuitive fix recommended by @gg30340 worked and works a treat - put in any wrong password and you get a fresh start.

Re: Adding email to iPhone

gg30340 — Wed, 03 Jul 2024 14:00:49 GMT

@BonniesMum wrote:

Hi

I just get a message saying "The IMAP server mail.btinternet.com doesn't support Password authentication. Please check your account settings and try again.

As far as I am aware my account settings are okay.

Did you check them in the link I posted. Even if they are correct I would suggest that you delete the account from your mail app, restart your phone then carry out the method I have suggested.

Re: Adding email to iPhone

gg30340 — Wed, 03 Jul 2024 14:10:27 GMT

If my previous post about setting it up manually has not worked I would suggest the following:

For future information, if your email app stops working the first thing to do is to see if you can still use your email account when using a web browser.

If you can then the best advice is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves, as you have now found out.

If you were still able to access your email via webmail it is obviously not a problem with your email accounts or with your password, hence the advice not to do anything. The problem usually resolves its self in a day or two.

Because you have deleted and reset up your email on your devices I would suggest that you do the following:

Switch off all your devices that you use to access your email or at the least stop them from polling your email account for new email. You can do this by either deleting the email account from the device or just change the email address in your email account settings.

Even if you changed your email password, change your webmail email password again.

Wait at least 30 minutes before starting your iPhone to set up the email account in the manner I have previously posted, with the new password.

Check that this phone is working before moving onto the next device if you have more than one.

When you change your BT email password on an iPhone/iPad/Apple device it may only change for INCOMING mail.

To change the outgoing mail password you have to go into Settings; then scroll down to Passwords & Accounts or on older devices Mail, Contacts, Calendars. From there select the BT email account and select the account where it is listed under IMAP.

You will find the details for the account and can change the password for the Incoming server there, the outgoing mail server only shows SMTP and mail.btinternet.com You have to tap on that Primary Server in order to find where the Outgoing password is hidden so you can update it.

Re: Adding email to iPhone

BonniesMum — Wed, 03 Jul 2024 14:15:42 GMT

Now get "username or password for mail.internet.com is incorrect". I cannot see the password for incoming and outgoing mail servers just dots and I am not sure how to find out what they are/should be.

Re: Adding email to iPhone

gg30340 — Wed, 03 Jul 2024 14:16:47 GMT

@BonniesMum wrote:

Now get "username or password for mail.internet.com is incorrect". I cannot see the password for incoming and outgoing mail servers just dots and I am not sure how to find out what they are/should be.

Have a read of my last message.

Re: Adding email to iPhone

gg30340 — Wed, 03 Jul 2024 14:22:23 GMT

To set up the email account on your iPhone:-

When you delete the account you must switch off and restart your phone.

Go to your iPhone home screen and tap Settings.

Scroll down to Mail, Contacts, Calendars.

Tap Add Account.

Scroll down and tap Other.

Tap Add Mail Account.

Put the name you want people to see when they get mail from you in the Name field.

Enter your username in the Address field. For example, firstname.lastname@btinternet.com

Enter your password in the Password field.

In the Description field enter the name you want to use to identify the account.

Tap Next. If you get an error message at this point, tap OK.

Make sure that IMAP is selected at the top of the screen.

In the Incoming Mail Server section, change the Host Name to mail.btinternet.com

Now enter 993 in the Server port and set SSL to on.

Then scroll down to the Outgoing Mail Server section and change the Host Name to mail.btinternet.com

Now enter 465 in the Server port and set SSL to on.

Make sure the correct username and password are entered.

Tap Save.

Re: Adding email to iPhone

BonniesMum — Wed, 03 Jul 2024 14:26:38 GMT

It is obviously me, I scrolled down settings and there is no Accounts & Passwords just Passwords which is just literally a list of sites and the passwords. It is an iPhone 15.

Thank you for trying.

Re: Adding email to iPhone

BonniesMum — Wed, 03 Jul 2024 14:36:21 GMT

I get as far as the incoming server host name which already says mail.btinternet.com but I retyped it anyway. I don't get any further options and if I press next I get the message "Cannot Connect Using SSL do yo u want to try setting up the account without SSL?

Re: Adding email to iPhone

gg30340 — Wed, 03 Jul 2024 14:37:09 GMT

Have a look at these links

Add an email account - Apple Support

See video links

How To Set Up Mail On Your iPhone (IMAP & SMTP over SSL) - YouTube

Add an email account - Apple Support

Re: Adding email to iPhone

gg30340 — Wed, 03 Jul 2024 14:42:12 GMT

Just to confirm.. are you a current BT Broadband customer or are you paying for your BTMail account through a BT Premium email account?

Re: Adding email to iPhone

BonniesMum — Wed, 03 Jul 2024 14:49:45 GMT

I am a BT Broadband customer and can access my emails on MyBT

Re: Adding email to iPhone

BonniesMum — Wed, 03 Jul 2024 15:59:59 GMT

Made some progress, got the inbox back but its empty

Re: Adding email to iPhone

gg30340 — Wed, 03 Jul 2024 16:02:49 GMT

If you have a lot of emails in your inbox it might take a while for the emails to populate it the first time.

Re: Adding email to iPhone

BonniesMum — Wed, 03 Jul 2024 16:09:49 GMT

Yes I did

Re: Adding email to iPhone

BonniesMum — Wed, 03 Jul 2024 16:11:44 GMT

I'll check later, many thanks

Re: Adding email to iPhone

BonniesMum — Mon, 08 Jul 2024 07:50:02 GMT

Got my inbox back. No want items or folders though. That’s something- many thanks

Re: Adding email to iPhone

chrisjp — Mon, 08 Jul 2024 10:17:26 GMT

"For future information, if your email app stops working the first thing to do is to see if you can still use your email account when using a web browser.
If you can then the best advice is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves, as you have now found out."

This is good advice. When out and about - particularly (but not exclusively) when overseas, I randomly get an error message on my BT internet accessed via the Mail app on my mobile phone, asking me to re-input my password because the App cannot connect. Of course, when I do this it makes no difference. This can happen whether connected via phone data or via hotel or business WiFi. It resolves itself when I move to a different hotel or business WiFi or go to a different location, so I can only conclude that the BT servers refuse to respond to some servers for hotel/business WiFi or mobile phone data.
This never happens with my gmail email, so I guess BT must keep some sort of blacklist of servers it will not respond to and which is too broad in its scope.