https://community.bt.com/t5/General-email-queries/Connecting-BTinternet-email-premium-to-Outlook-365/m-p/2392557#M115291 <P>Have you checked that you do in fact have a Premium email account by logging onto your MyBT and going to Your Product &gt; Email, manage and check the account type at the top of the page.</P> Wed, 03 Jul 2024 18:11:52 GMT gg30340 2024-07-03T18:11:52Z https://community.bt.com/t5/General-email-queries/Connecting-BTinternet-email-premium-to-Outlook-365/m-p/2392475#M115269 <P>Have been trying to connect my BTinternet email to Outlook 365 (Mac)&nbsp; and am consistently told in both IMAP and POP that my credentials are incorrect - they are not! I have followed the instructions to the letter for both connection routes and still no success. The BT account is a premium account so that is not the problem.</P><P>Feel I have exhausted every possibility so any suggestions would be gratefully received!</P> Wed, 03 Jul 2024 14:43:11 GMT https://community.bt.com/t5/General-email-queries/Connecting-BTinternet-email-premium-to-Outlook-365/m-p/2392475#M115269 ShengHui 2024-07-03T14:43:11Z https://community.bt.com/t5/General-email-queries/Connecting-BTinternet-email-premium-to-Outlook-365/m-p/2392557#M115291 <P>Have you checked that you do in fact have a Premium email account by logging onto your MyBT and going to Your Product &gt; Email, manage and check the account type at the top of the page.</P> Wed, 03 Jul 2024 18:11:52 GMT https://community.bt.com/t5/General-email-queries/Connecting-BTinternet-email-premium-to-Outlook-365/m-p/2392557#M115291 gg30340 2024-07-03T18:11:52Z