This topic

Can't access older emails

Oddbodkin — Mon, 01 Jul 2024 21:05:17 GMT

As of yesterday, I can no longer scroll down to emails more than a few days old.

This means I cannot access a health critical email.

I haven't changed any settings.

What is going on?

Re: Can't access older emails

sweir180884 — Tue, 02 Jul 2024 13:49:18 GMT

I have exactly the same issue, that is if I can get in to the inbox now due to constant loop back to the "there's been a problem logging in page". What is going on lately? I am on an old talk21 email and seriously this used to be so good to use. You could log in quickly and emails would be there. And deleting emails was a doddle as well. Just select and press down and it would allow to you rapidly scroll. Now it is a joke. Click and hold select and then individually tap the arrow down and then click the last email you want before deleting. Why so much more difficult these days?!!!!!!

Re: Can't access older emails

alokjohn — Tue, 02 Jul 2024 15:39:10 GMT

I have exactly the same problem. There is no down arrow to click in the bottom right hand side of the screen. I can read only two or three days' emails. I have a btopenworld account. It does say on the left I have used 6 GB

Re: Can't access older emails

hughbetterton — Wed, 03 Jul 2024 17:24:31 GMT

I have the same issue which occurred from Monday 3 July. With some difficulty I can access older emails on my Samsung phone but not on my laptop. Any ideas how to solve this? Thanks

Re: Can't access older emails

gg30340 — Wed, 03 Jul 2024 18:26:47 GMT

If you have not already tried it make sure you don't have "Conversation" view selected in the "View" settings on the right hand side. You can toggle it on/off by a single click.

Re: Can't access older emails

hughbetterton — Wed, 03 Jul 2024 18:13:59 GMT

I don't have 'conversation' tag highlighted. Tried the 'view' solution - doesn't change the inbox emails on display.

Re: Can't access older emails

hughbetterton — Wed, 03 Jul 2024 18:17:58 GMT

Have accessed 'sent' emails and found various contacts; then put names into 'Search in inbox' tag and the emails show up in inbox under an 'older' heading. Pretty stupid way to find stuff, methinks!!

Re: Can't access older emails

gg30340 — Wed, 03 Jul 2024 18:34:29 GMT

Grasping at straws.....In the settings have you tried ticking or unticking the box "Inbox sorting"

Re: Can't access older emails

hughbetterton — Wed, 03 Jul 2024 19:51:10 GMT

As if by magic, emails have returned! Hey ho!

Re: Can't access older emails

gg30340 — Wed, 03 Jul 2024 21:20:57 GMT

@hughbetterton wrote:

As if by magic, emails have returned! Hey ho!

Was that without doing anything?

Re: Can't access older emails

DanielS — Thu, 04 Jul 2024 07:50:14 GMT

Hey All,

Thanks for taking the time to report this.

Can you reply back and let me know what operating system and browser you're using?

You can message me through a private message if you don't want to post this publically.

Thank you

DanielS

Re: Can't access older emails

Pavel — Thu, 04 Jul 2024 08:43:01 GMT

My wife is still experiencing this problem of not being able to see older e-mails in her inbox

She using Safari version 17.4.1 on a MacBook Air running MacOS Monterey version 12.7.5

thanks

Re: Can't access older emails

Oddbodkin — Thu, 04 Jul 2024 12:46:34 GMT

Windows 10 & up to date Firefox.

Re: Can't access older emails

Oddbodkin — Thu, 04 Jul 2024 12:59:52 GMT

@gg30340

That appears to have fixed things for me, thanks much.

Re: Can't access older emails

mall17 — Thu, 04 Jul 2024 13:13:32 GMT

I am also having trouble accessing any emails before the 28th June. I am using windows 10 and google chrome on my pc. Any suggestions?

Re: Can't access older emails

mall17 — Thu, 04 Jul 2024 17:19:46 GMT

I am also having trouble accessing any emails before the 28th June. I am using windows 10 and google chrome on my pc. Any suggestions?

Re: Can't access older emails

gg30340 — Thu, 04 Jul 2024 18:03:36 GMT

@mall17

Have tried the suggestion in this thread?

Re: Can't access older emails

mall17 — Thu, 04 Jul 2024 19:46:25 GMT

What was the suggestion? I can't see a solution

Re: Can't access older emails

mall17 — Thu, 04 Jul 2024 19:50:43 GMT

Sorry yes did the inbox sorting tick and un tick and it worked! Thank you

Re: Can't access older emails

JamesA1 — Tue, 18 Feb 2025 10:04:32 GMT

Thank that's very helpful