This topic

No access to the BT Website

jon157uk — Sun, 30 Jun 2024 03:45:14 GMT

Hello all,

I'm having a big problem getting to my email, in fact I can't even get the BT website to open up in the browser. Every time I try to open it I'm ending up with a blank white screen with a narrow black bar across the top that has 'Not a Customer Yet ?' written in it. If I click on that text it changes to ' Already a Customer ' but that's it, nothing else happens and the page just stays the same and I can't access BT.

If anyone has any ideas I'd be glad to hear them.

Thanks... Jon T.

Re: No access to the BT Website

ribbytop — Tue, 02 Jul 2024 21:53:57 GMT

Same problem. Anyone help?

Re: No access to the BT Website

AlisonM — Wed, 03 Jul 2024 13:42:12 GMT

I had this problem recently. A hard refresh solved it for me.

Hold down Ctrl and press F5.

Re: No access to the BT Website

podpod — Wed, 03 Jul 2024 14:35:56 GMT

Similar problem for me for a couple of months. emails working OK but cannot access the "MyBT".

Tried to answer this thread and found I needed to register. Said I had forgotten my password and thye sent me message to my email which reminded me what my user name was which I had totaly forgotten. and then allowed me to pick a password so now can put this message here.

Seems reminiscent of the chaos we had when BT paired up with Yahoo to do the email and then took over five years to detach themselves and the users from that mess.

Now maybe I can somehow manage to link my BT account with my email accounts - and my wifes.

Re: No access to the BT Website

podpod — Wed, 03 Jul 2024 14:45:12 GMT

NOPE. I can access this forum but still not my BT account. Just get blank page with "access denied" or "Sorry we cannot access your details. If they were not still taking my money I'd think they had closed down the business.

Maybe if I tried to switch provider they might wake up and fix things.

Re: No access to the BT Website

podpod — Wed, 03 Jul 2024 14:47:51 GMT

I notice I am classed as an aspiring contributor. I have been with BT since the last century.

Re: No access to the BT Website

jon157uk — Thu, 04 Jul 2024 06:02:30 GMT

Well I tried everything I could think of and nothing at all solved the problem, but now all of a sudden everything is working fine again ?

Very strange.

Re: No access to the BT Website

gg30340 — Thu, 04 Jul 2024 20:19:37 GMT

@podpod wrote:
I notice I am classed as an aspiring contributor. I have been with BT since the last century.

You may well have been with BT since then but you have only been a forum member since 30/11/17 and you have only posted 21 posts during that time and the forum attributes the "status" of the forum user based upon the number of posts, number of kudos and solutions provided amongst other things.

Re: No access to the BT Website

gg30340 — Thu, 04 Jul 2024 20:23:45 GMT

@podpod wrote:

NOPE. I can access this forum but still not my BT account. Just get blank page with "access denied" or "Sorry we cannot access your details. If they were not still taking my money I'd think they had closed down the business.

Maybe if I tried to switch provider they might wake up and fix things.

What happens if you use this logon page MyBT

Re: No access to the BT Website

podpod — Sun, 07 Jul 2024 14:58:17 GMT

Well I generated a new BTid and then tried to log on using Safari whereas I normally use Opera. I let it enable all cookies which I do not normally. I could log into my new BTid - hurrahh. Managed to download my bills for 16 May and 16 June. I had received two emails telling me they were ready but was not able to log on to get them.

Then I tried to log in using Opera and had the usual problems - "access denied" or sorry we cannot find your account data at the moments please try later. same as I have been getting for a few months. So I thought maybe I need to log out from the Safari window and then the Opera windows. no problem logging out on Safari. When I looked at the Opera account it seemed lkike I was logged in even though it would not let me see anything about my account. Clicking on the "log out" button just gave me the blank page with just two words top left saying "access denied"

So I cleared my browsing history for the last month - no change. Cleared my browsing history for all time and now I can log in using Opera. Shame about all the bother I will be having logging onto my usual sites and having to re-enter data which I might have trouble remembering.

Now that just leaves me with wondering how exactly I link my three BT email addresses to my new BTid and the two which my wife uses.

And I gather I have to log onto every email address separately but where can I see a list of just what email addresses I have created and maybe gifted to my wife? If, as I understand I am only allowed to make 11 email addresses how do I know or find out how many I have created? I might have made some and have totally forgotten about their existance.

Re: No access to the BT Website

gg30340 — Sun, 07 Jul 2024 15:35:49 GMT

@podpod

If when setting up your BTID you used your BT account number you should be able to log onto your MyBT which should be where you manage your BT account. You then go to "Your Products" then "Email, manage".

This should take you to your email accounts that are part of your BT account. It will show how many email addresses you have and if any have been given to friends or family

Re: No access to the BT Website

podpod — Sun, 07 Jul 2024 16:59:29 GMT

Thanks for trying gg30340 but that does not (at first sight) seem to work anymore.

I log into MyBT and I see my account number and it says welcome back XX.

Below the blue banner with BT, Broadband, TV, Sport etc there is a row which says

MyBT, Your Bills and usage, Your Products, Your security, Your details.

So I click on “Your products” and get a page with a row which says - Overview, Broadband, Landline

Down from that are pretty pictures with buttons where the topics are - Boadband, Landline, TV, Sports, Mobile - all no doubt designed to sell me stuff rather than be a helpful user interface.

Then down the bottom it has “Included in your product” below which is Email with a button for Manage and BT Wi-fi with a button for Learn more.

So I press the button for Email - Manage and it gives me a log on page which may be for my BT account or an email address.No point in logging in to an individual email, address so I try to log into my BT account - which I am already logged into surely!.

Well surprise it actually then does take me to a page which says I have used 5 of my 11 email addresses of which 2 are active. I know my three are working but are not shown. It does show my wife’s two and shows her main one is locked and her anti spam one is active. Oddly it says I have given 3 addresses to friends and family but does not say which.

Clicking further - Strangely it says that my three addresses are the ones given to friends and family. Maybe this is due to me having set up a new BTid in order to try to resolve the Login issue.

All my three addresses are said to be active. Clicking on the button for “See Options” of one of them just just gives me the option to remove it from my account. No option to link it to my BTid.

Having clicked on my wife’s locked account I was able to unlock it and then she was able to reset the password. Some weeks ago she had been unable to log in as the password remembered on her laptop did not work and several attempts resulted in her being locked out. Why her password was not remembered correctly by the browser’s password manager we do not know.

Now I see that for my wife’s two email addresses if i click on the “See Options”button one of the options is to “Add to BT ID” Do I want to do that or should my wife make her own BTid? I’d rather she had the email addresses independently. So if we stopped the BT account she would have her own BT basic email if we did not pay for the overpriced Premium email at £7.50 per month. Myself I made Gmail (free) my main email address some years back due to BT cutting me off from emails forwarded from my domain name. Several weeks of emails to me just dumped by BT and no way to find out what I may have missed.

So I still have some hours of work to do to find out how to make my email addresses mine and my wife’s classed as ones associated with my account.

I wonder what happens if I log in using my old BTid?

All the above I write in case it helps others more than expecting to get help from BT about how to navigate their caves and dungeons while avoiding the dragons.

Re: No access to the BT Website

gg30340 — Sun, 07 Jul 2024 17:09:40 GMT

I think that setting up a new BTID has confused the issue and will need to be resolved by BT intervention.

I would suggest that you do not try anything else at this stage as it will probably result in ending up down a rabbit hole.

I have notified the moderators of the forum about your problem. Once they have read this they may be able to help. They will advise you by posting on this thread.

Re: No access to the BT Website

JohnC2 — Mon, 08 Jul 2024 07:56:04 GMT

Hi @podpod, sorry you're having trouble with your BTID and email accounts. I've sent you a Private Message so you can get in touch with the Mod team for help with this.

Cheers

John

Re: No access to the BT Website

podpod — Sat, 03 Aug 2024 14:22:44 GMT

After help from JohnC2 and his mates the problem is now fixed. I think the original problem was me being somehow logged into my BT account on my Opera browser in such a manner that I could not do anything. Not even log out.

What eventually fixed it was for me to delete all my browsing history. There may have been a less drastic solution. So for anyone having a similar issue I would suggest as a first step is to try logging in with a different browser.

Now all I have to do is try to figure out what my password is for one of my email addresses. I have two of them OK and my BTID and this Community password - just one email I need to figure out. I can remember when just one password was needed - before things were "improved".