This topic

Keeping my BT email when I leave BT

mike50501 — Fri, 04 Aug 2023 18:42:12 GMT

I have seen a couple of threads that suggest I can keep my btinternet.com email address when I leave my BT contract but I would like a confirmation before I decide to make a new email

I have had my BT phone line and email address for 24 years, so moving email to a new address will be daunting.

My BT contract ends in August 2024 and I am leaving the UK to go travelling around asia for at least 2 years in Sept 2024, so clearly there is no point in me keeping my BT internet.

I am leaving my rented home, everything is going as I leave the UK.

Can I keep the two email address I have with BT?

Do I need to inform BT?
Do I need to pay BT anything to keep my two email address?

Many Thanks

Re: Keeping my BT email when I leave BT

gg30340 — Fri, 04 Aug 2023 18:48:40 GMT

Your email will be downgraded to the free BTMail Basic account. This can only be used on a web browser using webmail and will not work with an email client/app.

If you want to use the BTMail with an email client/app you will need to take out a BT Premium email account which costs £7.50 per month.

See link

BT Email products | Types of BT Emails | BT Help

Re: Keeping my BT email when I leave BT

mike50501 — Sat, 05 Aug 2023 11:57:20 GMT

Many Thanks. I only ever use my email in a web browser so that's good.

Re: Keeping my BT email when I leave BT

karer — Fri, 08 Dec 2023 22:07:40 GMT

Hi,

Does this happen automatically when I leave or do I have to ask to be downgraded to basic email.

Re: Keeping my BT email when I leave BT

gg30340 — Fri, 08 Dec 2023 22:11:26 GMT

It happens automatically.

"If you have BT email and you cancel your broadband with us, you can:

Close your BT email
Keep your email but with more basic features by getting Basic email, which is free
Keep your email with the same features by getting Premium email, which costs £7.50 a month
Keep your email with the same features, by linking it to a friend or family member's BT Broadband, which is free

If you don't make a choice yourself, we'll transfer you to Basic email".

See link

What happens to my email address when my BT Broadband service stops? | BT Help

Re: Keeping my BT email when I leave BT

karer — Sat, 09 Dec 2023 20:17:16 GMT

Thank you - much appreciated 😀

Re: Keeping my BT email when I leave BT

ToMexD — Sat, 22 Jun 2024 12:13:42 GMT

Yea this isnt true. I havent been with BT for about 3 years and my email is still fully accessible through Outlook and Bluemail.

Re: Keeping my BT email when I leave BT

licquorice — Sat, 22 Jun 2024 12:47:46 GMT

One day without warning it will stop working through Outlook and Blue mail. You have just been lucky so far by virtue of BT's incompetence.

Re: Keeping my BT email when I leave BT

PeterE17 — Sat, 22 Jun 2024 13:24:50 GMT

@licquorice

Or @ToMexD is still paying for a BT service through a direct debit that should have been cancelled years ago.

Re: Keeping my BT email when I leave BT

Rolf_A — Sat, 06 Jul 2024 10:55:36 GMT

The question I have is whether the access via the web browser will maintain access to the folder structure in the inbox or whether this will only give me access to the top-level inbox.

Thank you in advance for your response

@gg30340

Re: Keeping my BT email when I leave BT

gg30340 — Sat, 06 Jul 2024 12:10:21 GMT

It will stay just as it is. Nothing changes except if its a Basic account you can not use an email client/app and there will be some adverts and a Premium account will stay as is with no adverts but cost you £7.50.

Re: Keeping my BT email when I leave BT

ToMexD — Sun, 07 Jul 2024 11:48:46 GMT

I havent paid BT in about 3 years.

Re: Keeping my BT email when I leave BT

ToMexD — Sun, 07 Jul 2024 11:49:55 GMT

In my case, it is probably more inline with @licquorice response haha

Re: Keeping my BT email when I leave BT

Rolf_A — Sun, 07 Jul 2024 20:51:07 GMT

thank you for the quick response, much appreciated.