This topic

'Your BT 2 internet settings are out of date'.I get this flash message nearly every time we log in

ShaunOM — Sat, 06 Jul 2024 16:07:16 GMT

Well, @EJB , assuming you're using Windows 10, I would first check what e-mail app is set as the 'default'. Click the Windows Start button, then Settings, Apps and Default Apps. At the top, under "Email", see what's selected. It could be "Mail", "Outlook", "Outlook (new)", Outlook (pwa)", Thunderbird or something else.

If Microsoft has its way, it may well have set Mail as the default and depending on other factors such as how you login to your Windows PC (i.e., a local login or a Microsoft account perhaps using your BT e-mail address as the login ID), it might be running automatically. Microsoft have a habit these days of making changes to our PCs without asking.

Open whatever is the default e-mail app to see what it says and also check your startup programs with Task Manager and the Startup tab as this may offer a clue as to what is going on.

In any event, the error message "Your BT internet settings are out of date" is related to a local application and not to the general discussion about the BT webmail problems.

I hope that helps.

Re: BT email buffering when responding to messages

EJB — Sat, 06 Jul 2024 13:44:38 GMT

Thankyou....will report back.

PS. Windows 11 all round.

Re: BT email buffering when responding to messages

ShaunOM — Sat, 06 Jul 2024 15:01:31 GMT

It's slightly more convoluted to find the default e-mail app in Windows 11. It's still Settings -> Apps -> Default apps but scroll down to "Mail". Click it and look for "MAILTO". Whatever shows there is you default e.g., "Outlook (new)" or even a web browser such as Firefox.

Re: BT email buffering when responding to messages

EJB — Sat, 06 Jul 2024 15:52:27 GMT

When selecting default apps...for mail:-

I get the option to select a default.

MAILTO

MS-UNISTORE-EMAIL

OUTLOOKMAIL

In that order...I haven't selected one however does this mean the top one is the default App?

This is identical on our 3 machines.

Re: BT email buffering when responding to messages

NeilO — Sat, 06 Jul 2024 16:08:39 GMT

@EJB I've started your own thread to avoid confusion with the webmail feedback thread you posted on.

Neil

Re: BT email buffering when responding to messages

EJB — Sun, 07 Jul 2024 07:36:05 GMT

Thank you.

Re: BT email buffering when responding to messages

ShaunOM — Sun, 07 Jul 2024 15:46:43 GMT

Those entries are not apps but links or protocols. To be honest I'm not entirely clear what the second two are used for - something internal I think.

Just look at the entry under "MAILTO", Mine shows "Outlook (new)" (the new e-mail app that MS are promoting) but yours will probably shows simply "Mail". (BTW the Mail app is being deprecated in favour of the "new" Outlook app).

Whatever shows there is your default e-mail app. Clicking it will allow you to choose another app as the default such as "Outlook 365", "Thunderbird, "eM Client", "Edge" or whatever. If it shows "Mail", then it's likely that the Mail app is running automatically and then encountering errors leading to the "Your BT internet settings are out of date" message. You'll then know what's causing the message.

Re: BT email buffering when responding to messages

EJB — Sun, 07 Jul 2024 16:09:39 GMT

This is what I see:-

Re: BT email buffering when responding to messages

gg30340 — Sun, 07 Jul 2024 16:20:53 GMT

@EJB

I may have missed it but you have not stated how you are accessing your email account?

Are you using a web browser such as Microsoft Edge or Firefox and clicking on the BT logon page BTMail

or are you using an email client or app such as Outlook or another email app?

Re: BT email buffering when responding to messages

EJB — Sun, 07 Jul 2024 18:16:26 GMT

BTMail.....as in your link.

Re: BT email buffering when responding to messages

gg30340 — Sun, 07 Jul 2024 18:20:03 GMT

In that case ignore all the things that have been previously posted because they are in relation to email clients or apps which you are not using.

Re: BT email buffering when responding to messages

gg30340 — Sun, 07 Jul 2024 18:22:11 GMT

Can you repost what exactly your problem is as it appears not to have been carried over into this thread when your post was moved onto its own thread.

Re: BT email buffering when responding to messages

EJB — Mon, 08 Jul 2024 07:30:38 GMT

'Your BT 2 internet settings are out of date'

One of our 3 PC's gets this flash message bottom right corner of screen when logging in....not every time but about 50/50.

All Windows 11 / MS Edge.

Thanks.

PS. How do I remove notifications to the master faults thread?

Re: BT email buffering when responding to messages

ShaunOM — Mon, 08 Jul 2024 09:19:58 GMT

OK @EJB , you now know that the "Mail" app is your default e-mail program. We're at risk here of being accused of drifting off-topic but if you click Start, it may show up like this or under All Apps beginning with "M".

It may be starting automatically leading to the message "Your Btinternet account settings are out-of-date".
To stop this, click Start > Settings > Apps > "Installed apps". Scroll down to "Mail and Calendar" and click
the 3 dots menu and "Advanced options". Under "Background apps permissions", click the drop-down and select "Never".

Bear in mind, just to muddy the waters, Microsoft want us to move to their 'new' so-called Outlook app. So if you happen to run Mail, you may see messages such as "In 2024 Outlook is replacing Windows Mail and Calendar. Try the new Outlook". You may even find that you're automatically switched to it if you try to run Mail. I would guess that the Mail app will disappear altogether with future Windows 11 updates.

Re: BT email buffering when responding to messages

gg30340 — Mon, 08 Jul 2024 10:47:08 GMT

If the Mail app is not set up to use BTMail how on earth can it say its settings are out of date!

He is using webmail NOT the Mail app.

Re: BT email buffering when responding to messages

ShaunOM — Mon, 08 Jul 2024 12:59:28 GMT

I appreciate that @EJB must be using webmail but the query was about a message popping up saying that "Your Btinternet account settings are out-of-date". I was just trying to enlighten the user as to the possible cause of this message since it does not originate from the webmail, of course, but users could be forgiven for thinking that there might be a connection. If the user is using a Microsoft a/c login ID for Windows (as opposed to a local account), I believe that Windows may decide to set up the Mail app with that address which can be a BT address. I've seen this happen and been slightly taken aback about the presumption of Microsoft that I should use the (poor) Mail app for managing my e-mails without asking and that it should start automatically. Microsoft have been very bullish in recent years about making changes to user's settings without asking or clearly informing the user.

If a user changes, or is forced to change, the BT e-mail password, this can then lead to that confusing message because Mail hasn't been apprised of the new password.

Re: BT email buffering when responding to messages

EJB — Mon, 08 Jul 2024 14:47:52 GMT

Your comment:- "It may be starting automatically leading to the message "Your Btinternet account settings are out-of-date".
To stop this, click Start > Settings > Apps > "Installed apps". Scroll down to "Mail and Calendar" and click
the 3 dots menu and "Advanced options". Under "Background apps permissions", click the drop-down and select "Never".

Our 3 PCs are all set to 'Power Optimised' (recommended) setting.

Only the one gives the 'Update' warning. It appears on most logins.

We do generally switch PCs on and off a number of times a day....since computers were invented in fact.

This machine is our prime PC so I have to tread very carefully.

Re: BT email buffering when responding to messages

ShaunOM — Tue, 09 Jul 2024 08:21:17 GMT

From your screenshots, it's the Mail app causing the message "Your Btinternet account settings are out-of-date". So, you either put up with it or disable it running as a background app (as I described) or open Mail and delete the BT account within it or uninstall it.

Re: BT email buffering when responding to messages

ShaunOM — Tue, 09 Jul 2024 08:29:14 GMT

I know @gg30340 . Yes, it appears the BT webmail is being used. Nonetheless, the Mail app in Windows is rearing its head because, somehow or other, (by someone or, more likely Windows as a consequence of using a BT address linked to a Microsoft account, to login to Windows on the PC), it's been set up with a BT address and is now grumbling that something's not right. So, @EJB needs to either put up with the error messages or do something with regard to the Mail app.

Re: BT email buffering when responding to messages

EJB — Tue, 09 Jul 2024 08:58:24 GMT

I'll change the setting to 'Never' when I can. 🙂

Thankyou so far.