This topic

Disappearing connection

NikWatt1959 — Tue, 09 Jul 2024 11:19:57 GMT

Continually, my email connection keeps either dropping off, or I have to log on YET again.

This never happened before, I have been with BT since I first went online in my home - would you rather we used an entirely different company?

Re: cannot access my old emails will only go back to yesterday. has anybody had any similar issues.

NikWatt1959 — Tue, 09 Jul 2024 11:24:12 GMT

I can see every email still. MY problem (for being here) is that the BT Page seems to switch off and I have to log back in, any aideas?

Re: cannot access my old emails will only go back to yesterday. has anybody had any similar issues.

dhandley — Tue, 09 Jul 2024 12:08:47 GMT

Sorry not seen this at all. By switch off I presume you mean it's logged you out ?

I use the bt mail client on my laptop and all seems ok. And I use both the Gmail client and standard Android mail client on my mobile all without issue.

Or until BT hiccuped 2 or 3 weeks ago and deleted everything. Now got it all back after BT performed a recovery from backup.

Re: cannot access my old emails will only go back to yesterday. has anybody had any similar issues.

NikWatt1959 — Mon, 22 Jul 2024 13:43:23 GMT

I have the 'highest' level of email with BT. Might've been an idea to tell me?