This topic

E-mail

enyap — Tue, 09 Jul 2024 16:09:15 GMT

I've recently found that I'm unable to send e-mails from my primary BT account using either my phone or laptop e-mail apps, but can receive them. Using the browser works OK. I also have another BT account and a Gmail account on both, which can send OK.

When I try to send I get the message - Login to server mail.btinternet.com with username xxxxxxxx@btinternet.com failed. Enter new password, retry and cancel are the three options. when I choose cancel I get

Sending of the message failed.
Unable to authenticate to Outgoing server (SMTP) mail.btinternet.com. Please check the password and verify the ‘Authentication method’ in ‘Account Settings | Outgoing server (SMTP)’

Any help would be appreciated.

Re: E-mail

licquorice — Tue, 09 Jul 2024 16:52:59 GMT

Are you either a BT broadband customer or paying for Premium Mail, if neither your email will have been downgraded to Basic Mail which is only accessible via webmail.

Re: E-mail

enyap — Tue, 09 Jul 2024 19:44:19 GMT

Right, that must be it.
I was a broadband customer but left 12 months ago, so must have happened on the 12 month anniversay.
thanks for your help.