This topic

Error when sending email to a BTOpenWorld.com account

AnthonyBar — Thu, 11 Jul 2024 15:29:32 GMT

Today we are having an issues with sending emails to an @btopenworld.com domain account. Our email are queueing in our system (Mimecast) with the error - received fatal alert unknown_ca

Has anyone encountered the same issue today?

Thank you

Re: Error when sending email to a BTOpenWorld.com account

licquorice — Thu, 11 Jul 2024 15:59:23 GMT

Try using @btinternet.com instead. The 2 are interchangeable.

Re: Error when sending email to a BTOpenWorld.com account

DaveGS — Fri, 12 Jul 2024 07:59:12 GMT

My wife and I both have BTopenworld addresses. Within the past few days, we have not been receiving emails from Gmail addresses although we know they were sent. In my case, the last one was 4th July and in my wife's case, 7th July. I wonder if this is a related issue.

Re: Error when sending email to a BTOpenWorld.com account

AnthonyBar — Fri, 12 Jul 2024 08:28:21 GMT

Good morning and thank you for responding. I believe it will all be related.

The ideal next steps would be to report to their technical department detailing the error message on my first post. I unfortunately don't have an account or any services with BT to report to their technical team.

I'll be happy to assist where i can

Re: Error when sending email to a BTOpenWorld.com account

k0202 — Fri, 12 Jul 2024 11:25:16 GMT

The problem has been reported to BT, they are now aware and looking into it.
I spotted this post whilst I was on the phone to them and they have read it.
My call was about emails not being delivered to btopenworld.com from some external domains (notably gmail.com and googlemail.com - I suspect there may be some others).
Replacing btopenworld.com with btinternet.com does work; but is not straightforward when you are known every where using a btopenworld.com. Best to wait for the BT to fix it.

Re: Error when sending email to a BTOpenWorld.com account

DaveGS — Fri, 12 Jul 2024 11:13:13 GMT

Thanks K0202.
Not sure whether I should also report thisissue to BT or wait to see if they respond.

Re: Error when sending email to a BTOpenWorld.com account

k0202 — Fri, 12 Jul 2024 11:29:25 GMT

They took it on board when I was on the phone to them; and it was placed as a top priority. As a newly reported issue they could not offer a time-to-fix.

Re: Error when sending email to a BTOpenWorld.com account

licquorice — Fri, 12 Jul 2024 11:33:13 GMT

Has anybody actually tried my suggestion in messages?

If that works, it will be much quicker than waiting for BT

Re: Error when sending email to a BTOpenWorld.com account

k0202 — Fri, 12 Jul 2024 11:46:17 GMT

Yes, that does work (see above); at least when I tested it yesterday. It's good if you really need to get an email through 8-)

A problem is that updating all my online accounts, contacts and so on would be a herculean task! I suspect others might fall into to the this category as well. Hopefully they will fix it quickly (it may be affecting more than a few people?).

Re: Error when sending email to a BTOpenWorld.com account

k0202 — Fri, 12 Jul 2024 11:52:15 GMT

Good news, I hope. I have missing emails from the last few days (from gmail.com, googlemail.com and others) coming through right now!

Re: Error when sending email to a BTOpenWorld.com account

k0202 — Fri, 12 Jul 2024 11:57:04 GMT

Some good news I think! I have has some of the missing emails from the last 48 hours (from gmail.com, googlemail.com and others) coming through just now. I also sent myself am email from Google and that arrived immediately.

Re: Error when sending email to a BTOpenWorld.com account

licquorice — Fri, 12 Jul 2024 12:00:46 GMT

Sorry, missed that.

Unfortunately, btopenworld addresses were only used for a short period of time in-between periods of btinternet address format. I suspect BT would like to get rid of the btopenworld format completely.

I imagine that the number of people still using the format is very small.

Re: Error when sending email to a BTOpenWorld.com account

DaveGS — Fri, 12 Jul 2024 12:24:42 GMT

Well, I am very pleased to report that the emails that didn't arrive yesterday from gmail accounts have just now been delivered to me and my wife.

So K0202 I give you a big pat on the back! Thank you so much.

Re: Error when sending email to a BTOpenWorld.com account

k0202 — Fri, 12 Jul 2024 12:30:39 GMT

Thanks. I have also received some of the missing emails from the last 48 hours (from gmail.com, googlemail.com and other domains)!

Re: Error when sending email to a BTOpenWorld.com account

NeilO — Fri, 12 Jul 2024 14:46:42 GMT

Hi Everyone,

I raised this with the email team this morning and they've confirmed that it should now be fixed for everyone. I'm sorry for any inconvenience caused.

Neil