This topic

Error message when trying to send email - Too many messages (2.3.6.3)

sspt41877 — Wed, 17 Jul 2024 12:33:08 GMT

Good afternoon,

I have been unable to send emails since yesterday. The following error appears when I click send "Too many messages (2.3.6.3)"

Does anyone know how I can go about resolving this problem?

Many thanks and with kind regards

Simon

Re: Error message when trying to send email - Too many messages (2.3.6.3)

NeilO — Wed, 17 Jul 2024 15:12:36 GMT

Hi @sspt41877 are you trying to send a group email to multiple reciepients?

Neil

Re: Error message when trying to send email - Too many messages (2.3.6.3)

Abertay — Wed, 17 Jul 2024 15:44:08 GMT

This exact same error started with me yesterday.

I get the same error no matter what method I try to send email (Outlook, WebMail, Phone App).

Re: Error message when trying to send email - Too many messages (2.3.6.3)

sspt41877 — Wed, 17 Jul 2024 16:02:21 GMT

Hi Neil,

Thank you for the reply.

I was sending a single email to a single recipient. Have just tried again and it comes up with the same error.

Simon

Re: Error message when trying to send email - Too many messages (2.3.6.3)

NeilO — Wed, 17 Jul 2024 16:21:04 GMT

@sspt41877 & @Abertay is this only happening when connected to the one broadband connection? I wonder if there is a problem with your IP address being on a block list.

Neil

Re: Error message when trying to send email - Too many messages (2.3.6.3)

sspt41877 — Wed, 17 Jul 2024 17:00:38 GMT

Hi Neil,

I've tried using mobile data and the wifi at work and I still cannot send any of my emails, unfortunately.

Simon

Re: Error message when trying to send email - Too many messages (2.3.6.3)

Abertay — Wed, 17 Jul 2024 17:23:46 GMT

Hi Neil,

This is happening on different devices and different networks, so not IP-address specific. The logon works and emails are getting received but sending always fails with the "Too many messages (2.3.6.3)" error.

Thinking it was something to do with the number of messages in the Sent and Inbox folders, I purged these but that made no difference.

David

Re: Error message when trying to send email - Too many messages (2.3.6.3)

gg30340 — Wed, 17 Jul 2024 18:16:49 GMT

These are questions for both @Abertay , @sspt41877

Are you current BT Broadband customers or are you paying for your email via a BT Premium email account?

How are you accessing your email, is it with a web browser (webmail) or is it with an email client or email app?

Are you using a VPN? If you are have you tried turning it off?

Re: Error message when trying to send email - Too many messages (2.3.6.3)

Abertay — Wed, 17 Jul 2024 18:34:36 GMT

Hi @gg30340 , I am a BT Broadband customer. The same problem happens with web mail, Microsoft Outlook and the the BT EMail iPhone app. I am not using a VPN.

Re: Error message when trying to send email - Too many messages (2.3.6.3)

sspt41877 — Wed, 17 Jul 2024 20:41:42 GMT

Hello,

I currently pay to have my BT Premium account email.

I have used all the options mentioned to try and send my emails but without success.

I have also tried sending emails, with and without the VPN activated, again without success.

I didn't have any issue with sending emails last week and haven't changed my hardware, any settings etc...

Re: Error message when trying to send email - Too many messages (2.3.6.3)

gg30340 — Thu, 18 Jul 2024 04:49:49 GMT

Thanks for the replies. They rule out the usual things thatcan cause sending issues.

Assuming there are no emails stuck in your sent folder on any of your devices and you are still having the problem it will nèed further investigation by the email team which the moderator @NeilO should be able to arrange.

Re: Error message when trying to send email - Too many messages (2.3.6.3)

Abertay — Thu, 18 Jul 2024 06:17:20 GMT

Hi @gg30340 , @sspt41877 , @NeilO

I think I may have resolved the issue.

On my laptop I was using Microsoft Outlook and when I tried to look into the Outbox, it was "Not available".

I deleted the Outlook application from my laptop, and now I can send from my other devices, including WebMail and the BT Mail iPhone app!

Hope this helps with your issue @sspt41877

Re: Error message when trying to send email - Too many messages (2.3.6.3)

NeilO — Thu, 18 Jul 2024 07:16:09 GMT

@Abertay Brilliant thanks for letting us know, I'm glad you got that sorted.

@sspt41877 I'll send you a private message so you can get in touch with your details.

Thanks

Neil

Re: Error message when trying to send email - Too many messages (2.3.6.3)

Abertay — Thu, 18 Jul 2024 07:46:03 GMT

Hi @NeilO ,

Update - the issue is not resolved.

I tried another email client on my laptop (Thunderbird), and it has the same error.

But my Webmail and BT Mail iPhone app still work since Outlook was deleted.

Looks like an issue with external email clients.

Re: Error message when trying to send email - Too many messages (2.3.6.3)

NeilO — Thu, 18 Jul 2024 09:10:01 GMT

@Abertay if you reply to the private message I just sent, we'll flag this with our email team.

Thanks

Neil

Re: Error message when trying to send email - Too many messages (2.3.6.3)

JLove1 — Thu, 18 Jul 2024 09:26:02 GMT

I too have a client with this problem since Monday. Intermittently can send and is currently OK via the web portal but not with Thunderbird.

Re: Error message when trying to send email - Too many messages (2.3.6.3)

BillPagan — Tue, 03 Sep 2024 10:51:35 GMT

Good morning, I am also experiencing 'too many messages' 2.3.6.2 whenever I try to send email, from either of my computers or Apple devices.

I am currently in France and neither my Windows based PC or Apple devices will send email.

I also have a desktop PC in the UK which is also currently not sending email.

I have tried sending email from the BT web mailbox and also receive too many messages.

Can you advise on next steps please?

Re: Error message when trying to send email - Too many messages (2.3.6.3)

Peter_W — Wed, 04 Sep 2024 09:02:41 GMT

Good morning @BillPagan.

Welcome back to the Community!

I'm going to go ahead and send you a private message so we can grab a few more details and get this flagged.

Peter

Re: Error message when trying to send email - Too many messages (2.3.6.3)

aeg111 — Thu, 05 Sep 2024 19:19:48 GMT

Hi, since about a week ago I have also been unable to send emails from my BT email account. I am still able to receive new messages but cannot send. If I try to use the webmail, when I send messages I get the same 'too many messages' error message. Is there anything I can do to fix this?

Re: Error message when trying to send email - Too many messages (2.3.6.3)

Katie_B — Fri, 06 Sep 2024 12:36:28 GMT

Hi @aeg111.

Thanks for coming here and flagging this with us.

I will be sending you a private message to gather more details.

Speak soon,

Katie