complain to BT

petelid — Sat, 13 Jul 2024 12:33:58 GMT

I have a problem with a potentially scam email, apparently from BT. I contacted BT by phone, and they took a note of it. Nothing has happened – no follow-up.

You can’t even report a scam email to BT through their website.

This is what happens.

https://www.bt.com/help/contact-bt/security/phishing

“Report a scam email.”

If you click on this link you get:

“This site can’t be reached. Check if there is a typo in bt.custhelp.com.”

I then tried to make a complaint about it.

All if get is:

“Broadband faults. Landline faults. Billing. TNT sports.”

I tried to put this complaint on BT Community. It asks for a Username. I don’t know what my user name is so I clicked on “retrieve user name or password”. It said an email had been sent. It hasn’t.

So, I have now registered again.

Re: complain to BT

RobbieMac — Sat, 13 Jul 2024 13:04:44 GMT

Hi @petelid

Thank you for taking the time to post to let us know the problem you're having reporting the scam email. I am sorry you're experiencing this error.

I will get this looked into as soon as possible.

Thanks,

Robbie

Re: complain to BT

petelid — Fri, 19 Jul 2024 10:38:20 GMT

Thanks Robbie.

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complain to BT

Re: complain to BT

Re: complain to BT