This topic

E mail

phil4227 — Mon, 22 Jul 2024 09:09:08 GMT

I have lost all of my inbox, my folders are still there.

DavidM — Mon, 22 Jul 2024 09:37:51 GMT

Hi @phil4227 and welcome.

Thanks for posting about your emails. Is this issue on webmail or the mail app?

Cheers

David

phil4227 — Mon, 22 Jul 2024 09:59:20 GMT

It’s on mail app on iPad and phone and also pc

DavidM — Mon, 22 Jul 2024 10:08:34 GMT

Thanks for getting back @phil4227

If you go to mail.bt.com and log in on webmail can you see them there? Previous to this when was the last time you were able to check the emails?

Cheers

David

phil4227 — Mon, 22 Jul 2024 11:37:52 GMT

Was just a few days ago, tried logging into mail.bt.com but wouldn’t open

DavidM — Mon, 22 Jul 2024 11:53:48 GMT

Thanks for trying that @phil4227

We'll need to take a look at this for you so check your inbox for my message and drop me over the details.

Cheers

David

troi21 — Mon, 22 Jul 2024 12:33:24 GMT

I'm having the same problem. Last saw emails on Saturday evening. Can view spam folder but not inbox.

DavidM — Mon, 22 Jul 2024 12:58:00 GMT

Hi @troi21 and welcome.

Is this on webmail and app also?

Cheers

David

troi21 — Mon, 22 Jul 2024 13:17:16 GMT

Hi! I only use the webmail

DavidM — Mon, 22 Jul 2024 14:46:14 GMT

Thanks for getting back @troi21

I'll get this raised for you also. Check your inbox for my message and drop me over the details.

Cheers

David