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Moving from Basic to Premium email - How?

pglennon — Thu, 25 Jul 2024 11:41:43 GMT

I transferred my phone and broadband to another supplier this week. Where do I go to upgrade my 3x btinternet.com email accounts to Premium email and not lose them?

Re: Moving from Basic to Premium email - How?

imjolly — Thu, 25 Jul 2024 12:46:46 GMT

you should get letter from BT 'sorry your leaving' and this will tell you about moving to basic mail or paying for premium mail

Re: Moving from Basic to Premium email - How?

pglennon — Thu, 25 Jul 2024 12:58:06 GMT

So far I have had c. 10 emails telling me what services I'm losing and, contrary to what they told me earlier in the week, nothing about upgrading from Basic to Premium email. I have tried searching the BT website and my BT, but nowhere allows me to upgrade, even though it offers links to do so ;-(

Re: Moving from Basic to Premium email - How?

imjolly — Thu, 25 Jul 2024 13:07:06 GMT

you can try Premium email call 0808 100 6778

Re: Moving from Basic to Premium email - How?

gg30340 — Thu, 25 Jul 2024 13:42:56 GMT

See link

BT Email products | Types of BT Emails | BT Help

Re: Moving from Basic to Premium email - How?

pglennon — Thu, 25 Jul 2024 14:06:19 GMT

Thanks for the link. That's where i started, to no avail 😞

Re: Moving from Basic to Premium email - How?

gg30340 — Thu, 25 Jul 2024 14:07:36 GMT

Do as has already been suggested, call the BT Premium email number.

Re: Moving from Basic to Premium email - How?

pglennon — Thu, 25 Jul 2024 14:07:37 GMT

I have been ringing that number and being put on hold on and off since early this morning. Current wait is 30 minutes.

Re: Moving from Basic to Premium email - How?

gg30340 — Thu, 25 Jul 2024 14:09:09 GMT

There is no short cut. You will either need to stay on hold or try calling at a different time.