This topic

Incoming e-mail

edwardpr — Sun, 28 Jul 2024 12:47:36 GMT

Appear to be not receiving most of my i/c e-mails, have tried sending to myself & not getting anything , but am getting an occasional one from msm or a business flyer .?

Re: Incoming e-mail

gg30340 — Sun, 28 Jul 2024 12:55:20 GMT

Have you checked your "Blocked Senders" list?

Log onto your BTMail account using a browser, not an email client/app, and then click on your username at the right hand side. Select "Settings" then go to the left hand side and select "Mail". Scroll down and click on "Blocked Senders".

Scroll down the list checking for email addresses and domains (the part after @) of senders you would have expected emails from. If you find any you need to unblock it by selecting it then click on "delete".

Re: Incoming e-mail

edwardpr — Sun, 28 Jul 2024 13:01:31 GMT

Have checked those, can’t see any obvious ones.

Re: Incoming e-mail

gg30340 — Sun, 28 Jul 2024 13:08:13 GMT

Are you a BT Broadband customer or paying for your email through a BT Premium email account?

How are you accessing your email, is it with a web browser (webmail) or are you using an email client/app?

Presumably you have checked your spam folder for the missing emails?

Have you tried adding any known email addresses to your "safe senders" list?

Re: Incoming e-mail

edwardpr — Sun, 28 Jul 2024 13:23:41 GMT

Yes, bt bb, access currently via bt web on iPad or bt mail on android phone

Re: Incoming e-mail

edwardpr — Sun, 28 Jul 2024 13:38:52 GMT

Have also tried via pc using Edge and bt mail - still the same, have rec’d emails from this forum chat ?.

Re: Incoming e-mail

edwardpr — Sun, 28 Jul 2024 13:53:48 GMT

Have now sent from 1 bt email to another on pc ok, but can’t receive from iCloud email to bt

Re: Incoming e-mail

edwardpr — Sun, 28 Jul 2024 15:11:43 GMT

Looks like it’s my I-cloud send that’s the problem, thanks for your help

Re: Incoming e-mail

Paulcockhill58 — Sun, 28 Jul 2024 19:20:03 GMT

Thanks for this information. I have the same problem with 2 of my clients sending me emails which I do not see. They are not on my blocked list. What can I do?